Contact Centre Tenders and Contracts in London

234 matching notices from public sector buyers in London, 1 published in the last 30 days.

Recent buyers include Thameslink Southern Great Northern Limited (TSGN), Department for Business and Trade (DBT) and Network Rail.

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234 results

Awarded contract, expiring 16 October 2028Published 30 September 2026
Customer Contact Centre
Thameslink Southern Great Northern Limited (TSGN)Supplier(s) CONCENTRIX TSC UK LTDCall centreAwarded 30 September 2026
£8,400,000
Awarded contract, expiring in 10 monthsPublished 22 September 2026
Provision of Genesys Cloud Contact Centre
Department for Business and Trade (DBT)Supplier(s) British Telecommunications PLCTelecommunication services except telephone and data transmission servicesAwarded 27 August 2026
£322,687
Awarded contract, expiring 8 September 2028Published 27 August 2026
TISL Eckoh 2 year renewal - TrainTracker / Stations Connect
Network RailSupplier(s) Eckoh LtdIndustry specific software packageAwarded 6 August 2026
£750,708
Stale Pre-tender, closed 17 September 2026Published 27 August 2026
Out of Hours Call Handling Service - Soft Market Engagement (SME)
Metropolitan Housing Trust Limited Call centre
Value not stated
Closed tender, closed 9 October 2026Published 20 August 2026
Out of hours call handling
Phoenix Community HousingOther community, social and personal services
£38,000
Awarded contract, expiring in 2 monthsPublished 14 July 2026
Implementation of Amazon Connect Platform Licence
Royal Borough of Kensington and ChelseaSupplier(s) PricewaterhouseCoopers LLPSoftware implementation servicesAwarded 2 July 2026
£550,000
Awarded contract, expiring 1 July 2029Published 14 July 2026
Amazon Connect platform licence
Royal Borough of Kensington and ChelseaSupplier(s) Amazon Web ServiceIT services: consulting, software development, Internet and supportAwarded 2 July 2026
£738,000
Awarded contract, expiring 29 June 2028Published 9 July 2026
Customer Contact Centre Solution (CCaaS)
Wandle Housing AssociationSupplier(s) Vodafone LtdCommunication software packageAwarded 30 June 2026
£624,155.32
Closed tender, closed 7 August 2026Published 7 July 2026
Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Habinteg Housing AssociationTelecommunications services
£291,666.67
Closed tender, closed 3 August 2026Published 29 June 2026
CO6211 Public Protection Monitoring and Response Service
NHS Tower Hamlets Clinical Commissioning GroupClosed circuit television services
Value not stated
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Closed tender, closed 3 August 2026Published 29 June 2026
CO6211 Public Protection Monitoring and Response Service
NHS Tower Hamlets Clinical Commissioning GroupAdministration, defence and social security services
£3,052,000
Stale Pre-tender, closed 5 June 2026Published 15 May 2026
Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Habinteg Housing AssociationTelecommunications services
£291,666.67
Awarded contractPublished 17 April 2026
Contract for the provision of various asset and property management consultancy services
Richmond Housing PartnershipSupplier(s) LUMENSOL LTDBusiness and management consultancy servicesAwarded 25 March 2026
£2,580,857
Stale Pre-tenderPublished 20 February 2026
Omni Channel Contact Centre Solution
Care Quality CommissionSoftware package and information systems
£1,091,753.56
Awarded contract, expiring 18 February 2033Published 18 February 2026
Virtual Contact Centre as a Service (VCCaaS
London Borough of LewishamSupplier(s) Route 101 LimitedAwarded 18 February 2026
£2,360,656
Awarded contract, expiring 3 February 2030Published 3 February 2026
Contact Centre as a Service (CCaaS)
London Borough of LewishamSupplier(s) Route 101 LimitedAwarded 3 February 2026
Value not stated
Awarded contract, expiring 30 November 2028Published 4 December 2025
Awarded contract
Department for EducationSupplier(s) Route 101 LimitedIT services: consulting, software development, Internet and supportAwarded 1 December 2025
£1,495,651
Awarded contract, expiring in 12 monthsPublished 4 November 2025
Contact Centre as a Service
Money And Pensions ServiceSupplier(s) KERV DIGITAL LIMITEDContact management software packageAwarded 24 October 2025
£9,187,844
Awarded contract, expiring in 11 monthsPublished 29 October 2025
MHCLG Contact Centre First Line Support Services
Ministry of Housing, Communities & Local GovernmentSupplier(s) XBP Europe Limited (formerly Exela Technologies Ltd)IT services: consulting, software development, Internet and supportAwarded 1 October 2025
£12,000,000
Awarded contract, expiring in 17 monthsPublished 7 July 2025
Out of Hours and Make Safe
Gateway Housing AssociationSupplier(s) Morgan Sindall Property Services (trading as Lovell PartnershipsBuilding and facilities management servicesAwarded 24 March 2025
£300,000

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