Virtual Contact Centre as a Service (VCCaaS
Details
- Supplier(s)
- Route 101 Limited
- Value
- £2,360,656
- Duration
- 7 years
- Published
- 18 February 2026
- Source
- uk:procontracts
Tender description
The contract provides a virtual contact centre service to Lewisham
Timeline
- Completed: Award published18 February 2026Current notice
- Completed: Award date18 February 2026
- Next: Contract expiry date18 February 2033in 6 years
About the buyer
London Borough of Lewisham is a local authority run by a directly elected Mayor and Cabinet, and buys through its own dedicated procurement team. A corporate procurement strategy sets out the council's approach to Best Value and social value. The council follows the Procurement Act 2023 and Public Services Social Value Act when awarding contracts.
Over the past 5 years, most of London Borough of Lewisham's contract awards have been in health and social work, construction work and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov |
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