Contact Centre as a Service
Details
- Supplier(s)
- KERV DIGITAL LIMITED
- Value
- £9,187,844
- Duration
- 2 years
- Topic
- Contact management software package
- Published
- 4 November 2025
- Source
- uk:contracts_finder
Tender description
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
Timeline
- Completed: Award date24 October 2025
- Completed: Award published4 November 2025Current notice
- Next: Contract expiry date23 October 2027in 11 months
About the buyer
Money And Pensions Service is a non-departmental public body that guides the public on money and pensions, and pursues public sector procurement best practice. Competitive processes follow government procurement policy, UK legislation and standards of professionalism and impartiality. Contracts are still awarded through open and fair competition between potential suppliers wherever this is possible.
Over the past 5 years, most of Money And Pensions Service's contract awards have been in business services, IT services and research and development.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@money-and-pensions-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@money-and-pensions-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@money-and-pensions-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@money-and-pensions-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@money-and-pensions-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@money-and-pensions-service.gov |
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