TISL Eckoh 2 year renewal - TrainTracker / Stations Connect
Details
- Buyer
- Network Rail
- Supplier(s)
- Eckoh Ltd
- Value
- £750,708
- Duration
- 2 years
- Topic
- Industry specific software package
- Published
- 27 August 2026
- Source
- uk:find_a_tender
Tender description
Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regulated customer contact centre performance and critical industry communications. A change of supplier would require redevelopment and migration of both services, including replacement of existing integrations, service testing and operational transition activities. Such changes would create disproportionate technical and operational difficulties and introduce avoidable service continuity risks. ## Contract award Title: MANAGED SERVICES CONTRACT FOR PROVISION OF SERVICES (TRAINTRACKER)
Timeline
- Completed: Award date6 August 2026
- Completed: Award published27 August 2026Current notice
- Next: Contract expiry date8 September 2028in 2 years
About the buyer
Network Rail runs a safe, efficient railway, and buys as a central public body split between a national Route Services team and its regional routes. Network Rail's latest spend reporting covers Control Period 7, the 2024-25 financial year.
Safety-critical work needs audited status on RISQS, the rail industry's supplier qualification scheme, before Network Rail contracts directly.
Over the past 5 years, most of Network Rail's contract awards have been in IT services, architectural and engineering services and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@network-rail.gov |
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