Contact Centre Tenders and Contracts in Yorkshire and the Humber

123 matching notices from public sector buyers in Yorkshire and the Humber, 0 published in the last 30 days.

Recent buyers include Sheffield City Council, Halton Housing Trust and Incommunities Limited.

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Awarded contract, expiring 31 July 2029Published 4 August 2026
Storm Cloud Contact Centre
Sheffield City CouncilSupplier(s) CONTENT GURU LIMITEDInformation technology servicesAwarded 4 August 2026
£3,087,966
Awarded contract, expiring 21 July 2028Published 3 August 2026
External Call Handling Service
Halton Housing TrustSupplier(s) SPS Doorguard Ltd.Call centreAwarded 3 August 2026
£135,000
Awarded contractPublished 31 July 2026
Contact Centre as a Service (CCaaS)
Incommunities LimitedSupplier(s) Alscient LimitedSoftware package and information systemsAwarded 30 April 2026
£300,000
Stale Pre-tender, closed 10 August 2026Published 24 July 2026
Customer Contact Centre -Telephony/CRM
West Yorkshire Combined AuthorityIT services: consulting, software development, Internet and support
£1,200,000
Closed tender, closed 10 August 2026Published 24 July 2026
Customer Contact Centre -Telephony/CRM
West Yorkshire Combined AuthoritySoftware programming and consultancy services
Value not stated
Awarded contract, expiring 31 March 2029Published 28 May 2026
CCaaS implementation services
Incommunities LimitedSupplier(s) Alscient LimitedComputer-related professional servicesAwarded 1 April 2026
£300,000
Expired contract, expired 31 August 2025Published 7 May 2026
NHSE Customer Contact Centre
NHS EnglandSupplier(s) Puzzel LimitedCall centreAwarded 1 May 2025
£42,235
Stale Pre-tender, closed 9 March 2026Published 3 March 2026
Out Of Hours Call Handling Service
Vico Homes LimitedCall centre
Value not stated
Closed tender, closed 30 March 2026Published 2 March 2026
External Call Handling Service
Halton Housing TrustCall centre
£135,000
Stale Pre-tender, closed 31 July 2026Published 17 February 2026
NHS Urgent & Emergency Care (UEC) Managed Telephony Services
NHS EnglandCommunications network
Value not stated
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Awarded contractPublished 7 January 2026
Purchasing of Telephony Services for University Clearing Days
Sheffield Hallam UniversitySupplier(s) Netcall Technology LimitedTelecommunications servicesAwarded 1 November 2025
£251,929
Awarded contractPublished 5 January 2026
Contact Centre Management System
LEEDS FEDERATED HOUSING ASSOCIATION LIMITEDSupplier(s) IP Exchange LtdIP telephone servicesAwarded 1 October 2025
£350,000
Awarded contractPublished 21 October 2025
Network and Telephone Connectivity
Kingston upon Hull City CouncilSupplier(s) GCI Network Solutions Ltd, Maintel Europe LtdLocal area network servicesAwarded 8 November 2024
£4,423,311
Awarded contract, expiring 7 October 2030Published 20 October 2025
Customer Engagement Platform and Contact Centre as a Service
North Yorkshire CouncilSupplier(s) Netcall Technology LimitedCustomer Relation Management software packageAwarded 8 October 2025
£7,500,000
Expired contract, expired 31 August 2026Published 7 October 2025
Single Telephony Solution for Customer Contact Centre and National Service Desk
NHS EnglandSupplier(s) Puzzel LimitedSoftware package and information systemsAwarded 1 September 2025
£752,231
Awarded contract, expiring in 17 monthsPublished 2 July 2025
Cloud Based Contact Centre
National Highways LimitedSupplier(s) Fohen Ltd.Highways consultancy servicesAwarded 1 April 2025
£686,656.8
Stale Pre-tender, closed 23 May 2025Published 2 May 2025
Wakefield Council Contact Centre Telephony Solution
Wakefield CouncilInstallation services of line telephony equipment
Value not stated
Closed tender, closed 16 May 2025Published 2 May 2025
Wakefield Councill Contact Centre Telephony Solution
Wakefield CouncilTelecommunications equipment and supplies
Value not stated
Expired contract, expired 27 May 2025Published 8 April 2025
Assisted Prison Visit Unit (APVU) Virtual Contact Centre
Ministry of JusticeSupplier(s) 8X8 UK LIMITEDTelecommunications servicesAwarded 28 March 2025
£3,693.84
Awarded contract, expiring 1 April 2030Published 25 March 2025
Software Support of Liberty Converse Contact Portal and Contact Centres
Northern Lincolnshire and Goole NHS Foundation TrustSupplier(s) Netcall Technology LimitedSoftware support servicesAwarded 2 April 2025
£380,724

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