Contact Centre Tenders and Contracts in Wales

54 matching notices from public sector buyers in Wales, 0 published in the last 30 days.

Recent buyers include NPTC Group of Colleges, Cardiff Community Housing Association (CCHA) and Office for National Statistics.

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Closed tender, closed 1 July 2026Published 5 June 2026
NPTC - Unified Communications
NPTC Group of CollegesInstallation services of communications equipment
£419,999
Awarded contract, expiring in 5 monthsPublished 4 June 2026
Out of Hours Call Handling
Cardiff Community Housing Association (CCHA)Supplier(s) Delta WellbeingCustomer servicesAwarded 17 March 2026
£13,202.58
Awarded contract, expiring in 8 monthsPublished 20 May 2026
Contact Centre Services for 2027 Census Test
Office for National StatisticsSupplier(s) SERCO LIMITEDCall centreAwarded 24 April 2026
£413,077.64
Stale Pre-tender, closed 30 September 2026Published 19 May 2026
Provision of Contact Centre and Telephony Services
Driver and Vehicle Licensing AgencyTelecommunications equipment and supplies
£35,000,000
Closed tender, closed 28 April 2026Published 27 March 2026
Provision of an Out of Hours Repair Call Handling Service
Codi Group LtdTelecommunications services
£300,000
Stale Pre-tender, closed 30 June 2026Published 3 March 2026
Provision of Contact Centre Technologies for Flintshire County Council
Flintshire County CouncilIT services: consulting, software development, Internet and support
£1
Awarded contract, expiring 12 March 2029Published 3 March 2026
Cloud Contact Centre
Office for National StatisticsSupplier(s) 8X8 UK LIMITEDCommunications networkAwarded 13 March 2026
£1,631,359.2
Stale Pre-tender, closed 6 March 2026Published 19 February 2026
NPTC - Telephone Systems
NPTC Group of CollegesDesktop communications software development services
£400,000
Stale Pre-tenderPublished 19 February 2026
NPTC Telephone System
NPTC Group of CollegesInstallation of telephone exchanges
Value not stated
Stale Pre-tenderPublished 19 February 2026
NPTC Telephone System
NPTC Group of CollegesUpgrade services of telephone switching equipment
Value not stated
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Closed tender, closed 24 February 2026Published 27 January 2026
Out of Hours Call Handling
Cardiff Community Housing Association (CCHA)Customer services
£16,000
Stale Pre-tender, closed 7 January 2026Published 5 December 2025
TRIV2025 - IT16 Contact Centre Transformation - Preliminary Market Engagement
TrivallisContact management software package
£250,000
Awarded contract, expiring 31 October 2029Published 13 October 2025
The Provision of Contact Centre Communications Software
Wales & West Utilities LtdSupplier(s) 8X8 UK LIMITEDIT services: consulting, software development, Internet and supportAwarded 18 September 2025
650,000
Stale Pre-tenderPublished 6 August 2025
Provision of a Cloud Contact Centre for ONS
Office for National StatisticsData services
£2,228,006
Awarded contractPublished 23 July 2025
PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function
NHS Wales - Shared Services PartnershipSupplier(s) Frontline CommunicationTelephone operator servicesAwarded 17 September 2024
£45,000
Awarded contract, expiring in 7 monthsPublished 6 May 2025
Contact Centre Telephone Solution
Rhondda Cynon Taf CBCSupplier(s) HYBRIT SERVICES LTDIT services: consulting, software development, Internet and supportAwarded 6 May 2025
£187,200
Closed tender, closed 24 April 2025Published 25 February 2025
The Provision of Contact Centre Communications Software
Wales & West Utilities LtdCommunication and multimedia software package
£1,250,000
Awarded contractPublished 21 November 2024
Replacement Contact Centre Solution
Welsh GovernmentSupplier(s) NEXUS OPEN SYSTEMS LIMITEDCall centreAwarded 7 November 2024
720,000
Awarded contractPublished 21 November 2024
Replacement Contact Centre Solution
Welsh GovernmentSupplier(s) NEXUS OPEN SYSTEMS LIMITEDCall centreAwarded 7 November 2024
Value not stated
Stale Pre-tenderPublished 16 October 2024
Customer Contact Centre Software
Wales & West Utilities LtdSoftware-related services
£800,000

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