Contact Centre as a Service (CCaaS)
Details
- Supplier(s)
- Route 101 Limited
- Duration
- 4 years
- Published
- 3 February 2026
- Source
- uk:procontracts
Tender description
Provision of a cloud-based Contact Centre as a Service solution to support the Council’s customer contact operations, including telephony, call handling, reporting, and enhanced digital contact functionality, delivered via the Crown Commercial Service Network Services 3 framework.
Timeline
- Completed: Award published3 February 2026Current notice
- Completed: Award date3 February 2026
- Next: Contract expiry date3 February 2030in 3 years
About the buyer
London Borough of Lewisham is a local authority run by a directly elected Mayor and Cabinet, and buys through its own dedicated procurement team. A corporate procurement strategy sets out the council's approach to Best Value and social value. The council follows the Procurement Act 2023 and Public Services Social Value Act when awarding contracts.
Over the past 5 years, most of London Borough of Lewisham's contract awards have been in health and social work, construction work and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov |
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