Contact Centre Tenders and Contracts in North East England

51 matching notices from public sector buyers in North East England, 0 published in the last 30 days.

Recent buyers include Bernicia Group, Tees Esk and Wear Valleys NHS Foundation Trust and Believe Housing Limited.

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Awarded contractPublished 6 August 2026
Digital Telephony Solution
Bernicia GroupSupplier(s) Zoom Communications IncTelecommunications servicesAwarded 6 August 2026
£1,250,000
Awarded contract, expiring 26 May 2029Published 10 June 2026
Provision of Contact Centre Solution
Tees Esk and Wear Valleys NHS Foundation TrustSupplier(s) British Telecommunications PLCTelecommunications systemAwarded 27 May 2026
£226,800
Awarded contract, expiring 31 March 2029Published 30 January 2026
Out of Hours Call-Handling Services
Believe Housing LimitedSupplier(s) Orbis Project LtdCall centreAwarded 29 January 2026
£199,754.27
Closed tender, closed 16 December 2025Published 14 November 2025
Out of Hours Call-Handling Services
Believe Housing LimitedCall centre
£250,000
Stale Pre-tender, closed 5 September 2025Published 27 August 2025
Out of Hours Call-Handling Services
Believe Housing LimitedCall centre
£250,000
Awarded contractPublished 26 August 2025
Contact Centre Solution
Northumbria Healthcare Facilities Management LtdSupplier(s) Netcall Technology LimitedPostal and telecommunications servicesAwarded 18 August 2025
£279,976
Awarded contract, expiring in 5 monthsPublished 1 August 2025
Amazon Connect Telephony - SBS25-009
NHS North of England Commissioning Support UnitSupplier(s) AMAZON WEB SERVICES EMEA SARLSoftware package and information systemsAwarded 1 August 2025
£31,000
Awarded contractPublished 29 April 2025
008695 - Customer Contact Centre through digital and omni-channel
Newcastle City CouncilSupplier(s) AWS EMEA SARL UKOther community, social and personal servicesAwarded 22 April 2025
£900,000
Awarded contract, expiring in 16 monthsPublished 28 January 2025
Contact Centre - Enhanced Software Solution
Thirteen Housing Group LtdSupplier(s) Avoira LtdIT services: consulting, software development, Internet and supportAwarded 1 March 2025
£239,380
Awarded contract, expiring in 17 monthsPublished 8 January 2025
Out of Hours Call Handling & Homelessness Triage
Redcar and Cleveland Borough CouncilSupplier(s) Beyond HousingScraper machinesAwarded 1 April 2025
£82,000
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Awarded contractPublished 11 December 2024
Contact Centre Replacement
Gentoo Group LtdSupplier(s) Exponential-e LimitedPostal and telecommunications servicesAwarded 8 November 2024
£307,500
Stale Pre-tenderPublished 24 June 2024
Contact Centre Software Enhancement
Thirteen Housing Group LtdCall centre
Value not stated
Closed tender, closed 17 June 2024Published 17 May 2024
Contact Management Solution
Northumbria Healthcare Facilities Management Ltd
Value not stated
Awarded contract, expiring 18 March 2029Published 14 March 2024
Cisco Network Switches
Northumbria PoliceSupplier(s) Softcat PLCTelecommunications equipment and suppliesAwarded 18 March 2024
£106,942.71
Stale Pre-tenderPublished 13 February 2024
Contact Centre Solution PIN
Northumbria Healthcare Facilities Management LtdIT services: consulting, software development, Internet and support
Value not stated
Awarded contractPublished 21 December 2023
22_02_04 NHS Prescriptions, Cards & Print
NHS Business Services AuthoritySupplier(s) Xerox (UK) LtdBespoke printed matterAwarded 15 December 2023
£125,846,418
Expired contract, expired 30 September 2024Published 17 October 2023
Contact Centre System - Liberty SolutionCare Services & Support Renewal
Your Homes Newcastle LtdSupplier(s) Netcall Technology LimitedSoftware package and information systemsAwarded 1 October 2023
£39,697
Awarded contract, expiring in 6 monthsPublished 28 July 2023
C10891 NHSBSA Contact Centre Platform Services
NHS Business Services AuthoritySupplier(s) Capita Business Services LtdSoftware-related servicesAwarded 19 April 2023
£5,094,561
Closed tender, closed 22 June 2023Published 15 May 2023
Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution
Believe Housing LimitedTelephone network
£525,000
Closed tender, closed 22 June 2023Published 15 May 2023
Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution
Believe Housing LimitedTelephone switchboard services
Value not stated

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Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution

Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution

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