Out of hours call handling
Details
- Value
- £38,000
- Topic
- Other community, social and personal services
- Published
- 20 August 2026
- Submission
- 9 October 2026
- Source
- uk:find_a_tender
Tender description
Phoenix Community Housing is a resident led not for profit housing association that owns and manages just under 8,000 homes across the Bellingham, Downham and Grove Park areas of South Lewisham, London. Pheonix are seeking a supplier with a proven track record of delivering high quality call handling services supported by sufficient resources and comprehensive service knowledge to provide a seamless out of hours telephone service for residents. There are about 9,000 calls annually.
Timeline
- Completed: Tender published20 August 2026Current notice
- Completed: Submission date9 October 2026
About the buyer
Phoenix Community Housing is a resident-led, not-for-profit housing association with just under 8,000 homes in south Lewisham. Its homes are in Bellingham, Downham and Grove Park. Estates tenders have covered fire safety works, play area maintenance and access control servicing. Some tenders are single-stage procurements. New-build work has been tendered in two stages, starting with pre-construction services. A Fusion21 materials framework has been used for a managed materials service.
Over the past 5 years, most of Phoenix Community Housing's contract awards have been in construction work, software and information systems and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@phoenix-community-housing.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@phoenix-community-housing.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@phoenix-community-housing.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@phoenix-community-housing.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@phoenix-community-housing.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@phoenix-community-housing.gov |
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