Contact Centre Tenders and Contracts in the West Midlands

56 matching notices from public sector buyers in the West Midlands, 1 published in the last 30 days.

Recent buyers include Orbit Group Ltd, Sandwell Metropolitan Borough Council and Nuneaton and Bedworth Borough Council.

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56 results

Awarded contractPublished 21 October 2026
Workforce Management Software
Orbit Group LtdSupplier(s) BUSINESS SYSTEMS (U.K.) LIMITEDSoftware package and information systemsAwarded 23 September 2026
£111,038.04
Awarded contract, expiring 30 September 2028Published 26 May 2026
Twilio SMS Gateway for MITEL Contact Centre solution
Sandwell Metropolitan Borough CouncilSupplier(s) ZING DEV LIMITEDIT services: consulting, software development, Internet and supportAwarded 18 May 2026
£23,364.42
Awarded contract, expiring 30 September 2028Published 21 May 2026
Twilio SMS Gateway for MITEL Contact Centre Solution
Sandwell Metropolitan Borough CouncilSupplier(s) ZING DEV LIMITEDIT services: consulting, software development, Internet and supportAwarded 21 May 2026
£23,364.32
Stale Pre-tender, closed 19 January 2026Published 5 December 2025
NUN - Pre-market Engagement - AI Telephony Contact Centre Solution
Nuneaton and Bedworth Borough CouncilInteractive voice response software development services
Value not stated
Awarded contractPublished 15 August 2025
Contact Centre Delivery
West Midlands Combined AuthoritySupplier(s) 8X8 UK LIMITEDSoftware package and information systemsAwarded 14 August 2025
£63,934.2
Awarded contractPublished 30 July 2025
Cadent Gas Customer Contact Centre Tender
Cadent Gas LimitedTelematics servicesAwarded 29 July 2025
Value not stated
Awarded contract, expiring 28 May 2028Published 9 June 2025
24/015 Customer Contact Solution - AWARD
Tamworth Borough CouncilSupplier(s) Netcall Technology LimitedSoftware package and information systemsAwarded 29 May 2025
Value not stated
Stale Pre-tenderPublished 23 May 2025
Contact Centre Solution
Birmingham City CouncilContact management software package
£2,500,000
Closed tender, closed 24 January 2025Published 18 December 2024
24/015 Customer Contact Solution
Tamworth Borough CouncilSoftware package and information systems
£700,000
Closed tender, closed 24 January 2025Published 18 December 2024
24/015 Customer Contact Solution
Tamworth Borough CouncilSoftware package and information systems
Value not stated
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Awarded contract, expiring in 16 monthsPublished 12 December 2024
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Platform Housing GroupSupplier(s) Mango Direct Marketing LtdCall centreAwarded 1 March 2025
£246,240
Awarded contractPublished 6 December 2024
Out of Hours Call Handling Service
Orbit Group LtdSupplier(s) Fortem Solutions LtdOffice-support servicesAwarded 17 October 2024
£112,780
Closed tender, closed 25 October 2024Published 26 September 2024
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Platform Housing GroupCall centre
£550,000
Closed tender, closed 25 October 2024Published 26 September 2024
Secondary Contact Centre
Platform Housing GroupCall centre
£550,000
Expired contract, expired 4 August 2026Published 2 September 2024
Out of Hours Call Handling Service
Rooftop Housing Group LtdSupplier(s) SPS Doorguard Ltd.Telephone-answering servicesAwarded 5 August 2024
£72,000
Expired contract, expired 3 June 2025Published 13 August 2024
The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences
West Midlands Combined AuthoritySupplier(s) 8X8 UK LIMITEDCall centreAwarded 4 June 2024
£51,190.8
Closed tender, closed 9 September 2024Published 29 July 2024
Cadent Gas Customer Contact Centre Tender
Cadent Gas LimitedTelematics services
Value not stated
Stale Pre-tenderPublished 17 July 2024
West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution
West Midlands Combined AuthorityCall centre
Value not stated
Closed tender, closed 26 July 2024Published 10 July 2024
Homelessness Out of Hours Service
Sandwell Metropolitan Borough CouncilOther community, social and personal services
Value not stated
Awarded contract, expiring in 5 monthsPublished 24 April 2024
CWC23106 - Omnichannel Solution
Wolverhampton City CouncilSupplier(s) CHARTERHOUSE VOICE & DATA LIMITEDSoftware package and information systemsAwarded 28 March 2024
£2,476,924

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