Customer Contact Centre Solution (CCaaS)
Details
- Supplier(s)
- Vodafone Ltd
- Value
- £624,155.32
- Duration
- 2 years
- Topic
- Communication software package
- Published
- 9 July 2026
- Source
- uk:contracts_finder
Tender description
The contract is for the provision of is for the provision of a cloud-based Customer Contact Centre solution (CCaaS) to support Wandle's telephony and customer service operations across all service areas. The contract will supply and support with the ongoing management of Vodafone Business storm® CCaaS. Additional information: This contract is for 24 months with no option to extend. The contract has been award via the Government Commercial Agency (GCA) , Network Services 3 (RM6116) Framework, Lot 4c: Contact Centre Solutions.
Timeline
- Completed: Award date30 June 2026
- Completed: Award published9 July 2026Current notice
- Next: Contract expiry date29 June 2028in 2 years
About the buyer
Wandle Housing Association is a housing association supporting residents across south London, with its own procurement team handling supplier sourcing. Procurement follows the Public Contracts Regulations 2015 and its own internal rules. Suppliers with questions about live opportunities can contact the procurement team directly by email.
Wandle keeps no approved or preferred supplier list, relying instead on open competition for every opportunity.
Over the past 5 years, most of Wandle Housing Association's contract awards have been in business services, architectural and engineering services and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wandle-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wandle-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wandle-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wandle-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wandle-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wandle-housing-association.gov |
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