Customer Contact Centre
Details
- Supplier(s)
- CONCENTRIX TSC UK LTD
- Value
- £8,400,000
- Duration
- 2 years
- Topic
- Customer services
- Published
- 30 September 2026
- Source
- uk:find_a_tender
Tender description
GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to customer contact volumes, operational disruptions, service changes and other ad hoc or unplanned events. ## Contract award
Timeline
- Completed: Award published30 September 2026Current notice
- Completed: Award date30 September 2026
- Next: Contract expiry date16 October 2028in 2 years
About the buyer
Thameslink Southern Great Northern Limited (TSGN) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79342300 · Customer services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@thameslink-southern-great-northern-limited-tsgn.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@thameslink-southern-great-northern-limited-tsgn.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@thameslink-southern-great-northern-limited-tsgn.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@thameslink-southern-great-northern-limited-tsgn.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@thameslink-southern-great-northern-limited-tsgn.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@thameslink-southern-great-northern-limited-tsgn.gov |
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