Contact Centre Tenders and Contracts in England

1,073 matching notices from public sector buyers in England, 3 published in the last 30 days.

Recent buyers include House of Commons, Redcar and Cleveland Borough Council and Isle of Wight Council.

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1,073 results

Awarded contractPublished 10 January 2025
Contact Centre as a Service
House of CommonsSupplier(s) KERV EXPERIENCE LIMITEDTelephone switchboard servicesAwarded 12 November 2024
£1,372,300
Awarded contract, expiring in 17 monthsPublished 8 January 2025
Out of Hours Call Handling & Homelessness Triage
Redcar and Cleveland Borough CouncilSupplier(s) Beyond HousingScraper machinesAwarded 1 April 2025
£82,000
Awarded contract, expiring 30 November 2029Published 19 December 2024
Gas suppression system for Server room
Isle of Wight CouncilSupplier(s) Secure I.T. Environments LtdComputer-related equipmentAwarded 17 December 2024
£50,000
Closed tender, closed 24 January 2025Published 18 December 2024
24/015 Customer Contact Solution
Tamworth Borough CouncilSoftware package and information systems
£700,000
Closed tender, closed 24 January 2025Published 18 December 2024
Stockport Metropolitan Borough Council and Stockport Homes - Contact Centre Solution - Soft Market Testing
Stockport Metropolitan Borough Council
Value not stated
Closed tender, closed 24 January 2025Published 18 December 2024
24/015 Customer Contact Solution
Tamworth Borough CouncilSoftware package and information systems
Value not stated
Awarded contract, expiring in 13 monthsPublished 16 December 2024
Strata Contact Centre
Teignbridge District CouncilSupplier(s) BUSINESS SYSTEMS (U.K.) LIMITEDSoftware package and information systemsAwarded 9 December 2024
£462,120
Awarded contract, expiring in 16 monthsPublished 12 December 2024
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Platform Housing GroupSupplier(s) Mango Direct Marketing LtdCall centreAwarded 1 March 2025
£246,240
Expired contract, expired 31 August 2025Published 12 December 2024
CPU 7449 Contact centre software renewal
Nottingham City CouncilSupplier(s) Insight Direct (UK) LtdSoftware package and information systemsAwarded 1 September 2024
£80,825
Awarded contractPublished 11 December 2024
Contact Centre Replacement
Gentoo Group LtdSupplier(s) Exponential-e LimitedPostal and telecommunications servicesAwarded 8 November 2024
£307,500
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Stale Pre-tender, closed 17 January 2025Published 9 December 2024
Briefing and Early Engagement - HMRC Contact Centre as a Service
HM Revenue & Customs (HMRC)Software maintenance and repair services
£500,000,000
Stale Pre-tenderPublished 6 December 2024
Request for Information: On-Train, Station and CSC Ticketing Services
London North Eastern Railway LimitedTicket-issuing machines
Value not stated
Awarded contractPublished 6 December 2024
Out of Hours Call Handling Service
Orbit Group LtdSupplier(s) Fortem Solutions LtdOffice-support servicesAwarded 17 October 2024
£112,780
Awarded contract, expiring in 17 monthsPublished 18 November 2024
Ministry of Justice (MoJ) HMCTS CCaaS Contract
Ministry of JusticeSupplier(s) 8X8 UK LIMITEDTelecommunication services except telephone and data transmission servicesAwarded 1 April 2025
£6,300,000
Awarded contract, expiring in 12 monthsPublished 18 November 2024
His Majesty's Courts and Tribunals Contact Center as a Service
Ministry of JusticeSupplier(s) KERV EXPERIENCE LIMITEDTelecommunications servicesAwarded 31 October 2024
£11,385,632.41
Awarded contract, expiring 31 October 2028Published 15 November 2024
His Majesty's Courts and Tribunals Service (HMCTS) Service Centre Technology - Work Force Management (WFM) Solution
Ministry of JusticeSupplier(s) NICE Systems UK LtdTelecommunications servicesAwarded 1 November 2024
£1,845,233.22
Expired contract, expired 18 February 2025Published 8 November 2024
Contact Centre Telephony Service - TERMINATED
Halton Borough CouncilSupplier(s) 8X8 UK LIMITEDIT services: consulting, software development, Internet and supportAwarded 8 November 2024
£326,939.8
Awarded contract, expiring 1 December 2029Published 8 November 2024
Telephony and Contact Centre Service
Bath and North East Somerset CouncilSupplier(s) CHARTERHOUSE VOICE & DATA LIMITEDTelecommunications equipment and suppliesAwarded 2 December 2024
£1,945,154.35
Closed tender, closed 11 December 2024Published 6 November 2024
London Borough of Havering - Electrical Works
London Borough of HaveringRepair and maintenance services of building installations
£70,000,000
Awarded contract, expiring in 12 monthsPublished 4 November 2024
Contact Centre Solution Call-Off Agreement
Halton Borough CouncilSupplier(s) 8X8 UK LIMITEDAwarded 8 November 2024
£290,823

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