Out of Hours Call Handling Service
Details
- Buyer
- Orbit Group Ltd
- Supplier(s)
- Fortem Solutions Ltd
- Value
- £112,780
- Topic
- Office-support services
- Published
- 6 December 2024
- Source
- uk:find_a_tender
Tender description
The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority’s appointed repairs contractor’s. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices. Lot 1: The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority’s appointed repairs contractor’s. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.
Timeline
- Completed: Award date17 October 2024
- Completed: Award published6 December 2024Current notice
About the buyer
Orbit Group is a not-for-profit housing association building and maintaining homes across the Midlands, East and South of England. Bids for major contracts are shortlisted before moving to dialogue and negotiation stages. Quality counts for 60% of evaluation and price for 40%.
Orbit's Pipeline Notice flags tender opportunities ahead of a formal launch.
Over the past 5 years, most of Orbit Group Ltd's contract awards have been in construction work, business services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov |
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