Telephony and Contact Centre Service
Details
- Supplier(s)
- CHARTERHOUSE VOICE & DATA LIMITED
- Value
- £1,945,154.35
- Duration
- 5 years
- Topic
- Telecommunications equipment and supplies
- Published
- 8 November 2024
- Source
- uk:contracts_finder
Tender description
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
Timeline
- Completed: Award published8 November 2024Current notice
- Completed: Award date2 December 2024
- Next: Contract expiry date1 December 2029in 3 years
About the buyer
Bath and North East Somerset Council is a local authority that buys works, goods, services and professional advice through its own procurement team. Pre-agreed contracts cover almost every requirement, with spot purchases kept for low value items. External frameworks hosted by the Crown Commercial Service, ESPO, NEPO, YPO and Matrix Prism give a further route to market. Most contracts run for between three and five years.
Over the past 5 years, most of Bath and North East Somerset Council's contract awards have been in health and social work, architectural and engineering services and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@bath-and-north-east-somerset-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@bath-and-north-east-somerset-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@bath-and-north-east-somerset-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@bath-and-north-east-somerset-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@bath-and-north-east-somerset-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@bath-and-north-east-somerset-council.gov |
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