Contact Centre as a Service
Details
- Buyer
- House of Commons
- Supplier(s)
- KERV EXPERIENCE LIMITED
- Value
- £1,372,300
- Topic
- Telephone switchboard services
- Published
- 10 January 2025
- Source
- uk:find_a_tender
Tender description
A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc). Lot 1: A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).
Timeline
- Completed: Award date12 November 2024
- Completed: Award published10 January 2025Current notice
About the buyer
House of Commons is the elected chamber of the UK Parliament, procuring through the Parliamentary Commercial Department, a shared service for both Houses. Smaller or less open competitions run through framework agreements, some set up by the department and some by bodies such as the Crown Commercial Service.
Upcoming larger procurements are flagged through individual pipeline notices.
Over the past 5 years, most of House of Commons's contract awards have been in business services, IT services and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@house-of-commons.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@house-of-commons.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@house-of-commons.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@house-of-commons.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@house-of-commons.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@house-of-commons.gov |
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