Contact Centre Replacement
Details
- Buyer
- Gentoo Group Ltd
- Supplier(s)
- Exponential-e Limited
- Value
- £307,500
- Topic
- Postal and telecommunications services
- Published
- 11 December 2024
- Source
- uk:find_a_tender
Tender description
Contact Centre Replacement Lot 1: The Gentoo Group requires a Contact Centre as a Service (CCaaS). The Group will utilise the G-Cloud 13 Framework Agreement - using the Direct Award process as outlined in the CCS Buyer guide. The Contract Agreement will be for an initial 36 month period, with an option to extend for a further 1 x 12months. The total contract duration will not exceed 48 months.
Timeline
- Completed: Award date8 November 2024
- Completed: Award published11 December 2024Current notice
About the buyer
Gentoo Group Ltd is a housing association based in Sunderland, providing homes across the North East. Gentogether is a ten-year partnership with three contractors for internal home improvements. The contractors are PHS Solutions, Esh Construction and RE:GEN Group North East. Their work covers electrical rewires, kitchen replacements and bathroom replacements. Five Gentoo customers sat on the interview panel that selected those contractors.
Over the past 5 years, most of Gentoo Group Ltd's contract awards have been in construction work, agricultural machinery and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@gentoo-group-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@gentoo-group-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@gentoo-group-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@gentoo-group-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@gentoo-group-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@gentoo-group-ltd.gov |
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