Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Details
- Supplier(s)
- Mango Direct Marketing Ltd
- Value
- £246,240
- Duration
- 3 years
- Topic
- Call centre
- Published
- 12 December 2024
- Source
- uk:contracts_finder
Tender description
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Timeline
- Completed: Award published12 December 2024Current notice
- Completed: Award date1 March 2025
- Next: Contract expiry date28 February 2028in 16 months
About the buyer
Platform Housing Group is a housing association with over 50,000 homes across the Midlands, and its own procurement team buys for every part of the business. A category management approach covers works, services and supplies.
Over the past 5 years, most of Platform Housing Group's contract awards have been in IT services, architectural and engineering services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@platform-housing-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@platform-housing-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@platform-housing-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@platform-housing-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@platform-housing-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@platform-housing-group.gov |
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