Stockport Metropolitan Borough Council and Stockport Homes - Contact Centre Solution - Soft Market Testing
Details
- Published
- 18 December 2024
- Submission
- 24 January 2025
- Source
- uk:procontracts
Tender description
We would like to take the opportunity to do some `soft market testing’ as outlined in the SMT document, to determine current interest levels in the market. Stockport Metropolitan Borough Council (SMBC) and its partner Stockport Homes Group (SHG) are looking to procure an upgrade to the existing or an entirely new contact centre system to replace the current solution. The existing solution has been in use for approximately 6 years. The contact centre traffic is primarily incoming, however there also is a significant volume of outgoing calls. It is essential that the existing contact centre can be replaced or upgraded by September 2025. Both partners have similar requirements. The new solution must be entirely cloud based. Our current solution connects to MS TEAMs (our corporate phone system), via a 3rd party cloud-based SBC Keywords: Contact Centre, Telephony, Telecommunications, Cloud Solution
Timeline
- Completed: Tender published18 December 2024Current notice
- Completed: Submission date24 January 2025
About the buyer
Stockport Metropolitan Borough Council is a local authority that buys through STAR Procurement, a shared service run jointly with Rochdale, Tameside and Trafford councils. Suppliers register for open tenders on The Chest, the North West's public sector e-procurement portal. STAR Procurement organises contracts across three categories, covering people, place and professional services. A valid purchase order number must accompany every invoice before payment is made. Meet the Buyer events introduce Stockport-based tradespeople and consultants to upcoming projects. Highways works, consultancy services and property contracts are typically procured through STAR frameworks.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Stockport Metropolitan Borough Council's contract awards have been in architectural and engineering services, construction work and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@stockport-metropolitan-borough-council.gov |
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