His Majesty's Courts and Tribunals Contact Center as a Service
Details
- Buyer
- Ministry of Justice
- Supplier(s)
- KERV EXPERIENCE LIMITED
- Value
- £11,385,632.41
- Duration
- 3 years
- Topic
- Telecommunications services
- Published
- 18 November 2024
- Source
- uk:contracts_finder
Tender description
A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.
Timeline
- Completed: Award date31 October 2024
- Completed: Award published18 November 2024Current notice
- Next: Contract expiry date30 October 2027in 12 months
About the buyer
The Ministry of Justice is a central government ministerial department with its own Commercial Standards team providing procurement guidance. Much of this procurement flows through framework agreements and dynamic purchasing systems. HM Courts and Tribunals Service, HM Prison and Probation Service and the Legal Aid Agency are the department's main delivery bodies.
Over the past 5 years, most of the Ministry of Justice's contract awards have been in education and training, IT services and public administration and defence.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ministry-of-justice.gov |
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