Customer Service Tenders and Contracts in England

1,222 matching notices from public sector buyers in England, 20 published in the last 30 days.

Recent buyers include West Yorkshire Combined Authority, Hampshire County Council and Driver and Vehicle Standards Agency.

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1,222 results

Stale Pre-tender, closed 10 August 2026Published 24 July 2026
Customer Contact Centre -Telephony/CRM
West Yorkshire Combined AuthorityIT services: consulting, software development, Internet and support
£1,200,000
Closed tender, closed 10 August 2026Published 24 July 2026
Customer Contact Centre -Telephony/CRM
West Yorkshire Combined AuthoritySoftware programming and consultancy services
Value not stated
Awarded contract, expiring 18 July 2029Published 22 July 2026
Supply and Maintenance Contract for Corporate CRM
Hampshire County CouncilSupplier(s) Boxxe LimitedCustomer Relation Management software packageAwarded 19 July 2026
£154,350
Awarded contract, expiring 31 July 2028Published 17 July 2026
Research Services for Customer Services
Driver and Vehicle Standards AgencySupplier(s) Gartner UK LtdSubscription servicesAwarded 1 August 2026
£105,200
Stale Pre-tender, closed 30 July 2026Published 16 July 2026
Contact Centre Omni Channel Telephony
GreenSquareAccordCall centre
£541,667
Awarded contract, expiring 19 July 2030Published 13 July 2026
AT1431 - Replacement Regulatory Services Software System
Luton CouncilSupplier(s) Insight Direct (UK) LtdSoftware package and information systemsAwarded 20 July 2026
£399,318.37
Stale Pre-tenderPublished 13 July 2026
Contact Centre Omni Channel Telephony
GreenSquareAccordCall centre
£650,000
Awarded contract, expiring 29 June 2028Published 9 July 2026
Customer Contact Centre Solution (CCaaS)
Wandle Housing AssociationSupplier(s) Vodafone LtdCommunication software packageAwarded 30 June 2026
£624,155.32
Awarded contract, expiring in 8 monthsPublished 7 July 2026
Aptean Respond
Darlington Borough CouncilSupplier(s) RESPOND GROUP LIMITEDSoftware package and information systemsAwarded 7 July 2026
£36,414
Awarded contract, expiring in 1 dayPublished 7 July 2026
WHTHT - Netcall - Switchboard, Contact centre and IVR
West Hertfordshire Hospitals NHS TrustSupplier(s) Netcall Technology LimitedSoftware-related servicesAwarded 7 July 2026
£85,812
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Awarded contract, expiring in 8 monthsPublished 3 July 2026
Self service - resident portal
Phoenix Community HousingSupplier(s) Plentific LtdIT services: consulting, software development, Internet and supportAwarded 3 July 2026
£45,675
Awarded contract, expiring in 8 monthsPublished 26 June 2026
Out of Hours Call Handling
Chesterfield Borough CouncilSupplier(s) SPS Doorguard LimiteAwarded 1 July 2026
£30,000
Awarded contractPublished 26 June 2026
Out of Hours Call Handling
Chesterfield Borough CouncilSupplier(s) SPS Doorguard Ltd.Telephone-answering servicesAwarded 26 June 2026
£32,006
Awarded contract, expiring 24 June 2029Published 25 June 2026
Customer Portal Contract 2026
West Kent Housing AssociationSupplier(s) Plentific LtdSoftware package and information systemsAwarded 25 June 2026
£187,850
Closed tender, closed 25 June 2026Published 11 June 2026
DDaT26286 - Future Customer Management System (EARS) Discovery Project - FCMD
UK Shared Business Services - UKSBS
£200,000
Awarded contract, expiring 31 May 2029Published 8 June 2026
NetCall Liberty
London Borough of HaringeySupplier(s) Netcall Technology LimitedSoftware supply servicesAwarded 13 May 2026
£239,040
Awarded contract, expiring 31 March 2030Published 8 June 2026
Workspace and Customer Management System
Rotherham Metropolitan Borough CouncilSupplier(s) ra information systemsSoftware package and information systemsAwarded 1 April 2026
£51,572
Awarded contractPublished 29 May 2026
Netcall Digital Customer Enablement Platform
Cheshire East CouncilSupplier(s) Netcall Technology LimitedSoftware package and information systemsAwarded 31 March 2026
£739,092
Closed tender, closed 22 June 2026Published 27 May 2026
HMRC Customer Relationship Management
HM Revenue & Customs (HMRC)Software package and information systems
£2,000,000,000
Awarded contract, expiring 4 February 2029Published 18 May 2026
ENQ1242 - Complaint Management System
Derby City CouncilSupplier(s) REDACTED for cyber-security reasonsSoftware package and information systemsAwarded 5 February 2026
£76,851

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