Customer Portal Contract 2026
Details
- Supplier(s)
- Plentific Ltd
- Value
- £187,850
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 25 June 2026
- Source
- uk:contracts_finder
Tender description
*This is for information only, as the contract has been awarded*. West Kent Housing Association is seeking a Supply Partner for the provision of a proven and secure Customer Portal, with recent experience of interoperating with Civica Cx Housing Management System (HMS) at other Housing Associations, to include the following functionality: Rent information, Rest Statements, Make Payment, Request / Raise a Repair, Track a Repair, Update household information, view tenancy documents and raising requests. The contract will be for an initial 3-year term, with the option to extend for a further year. We intend to award the contract via the Crown Commercial Services G-Cloud Framework 14, to enable us to select the Supply Partner who best meets our requirements.
Timeline
- Completed: Award published25 June 2026Current notice
- Completed: Award date25 June 2026
- Next: Contract expiry date24 June 2029in 3 years
About the buyer
West Kent Housing Association is a social housing provider based in Sevenoaks, with homes in towns and villages across Kent. Suppliers contact its tenders team by email. West Kent has used the Procurement for Housing Business Solutions framework to call off an office supplies contract. Suppliers bidding for large long-term contracts are asked what they can do to support residents and communities. West Kent is part of the Thriving Communities Consortium, which is led by Places for People.
Over the past 5 years, most of West Kent Housing Association's contract awards have been in architectural and engineering services, construction work and waste, cleaning and environmental services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov |
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