Awarded contract

AT1431 - Replacement Regulatory Services Software System

Details

Buyer: Luton Council
Supplier(s): Insight Direct (UK) Ltd
Value: £399,318.37
Duration: 4 years
Topic: Software package and information systems
Published: 13 July 2026
Source: uk:contracts_finder

Tender description

Procurement of a future ready product, which will provide a 'one stop shop' solution across Regulatory Services using high levels of self-serve solutions through customer portals, and API integrations with in house and third-party organisations to create automation. These solutions across all departments will be used to significantly reduce the high levels of manual burden across all workflows and service requests leading to a more effective workflow process and a superior customer experience. Additional information: Contract Term 4+1+1

Timeline

Completed: Award published13 July 2026
Current notice
Completed: Award date20 July 2026
Next: Contract expiry date19 July 2030in 4 years

About the buyer

Luton Council is a local authority, and a dedicated procurement team supports departments across the council to buy goods, services and works. The council focuses on local supply chains and jobs and skills markets within its contracts, encouraging local sub-contractors, local recruitment and apprenticeships.

Over the past 5 years, most of Luton Council's contract awards have been in software and information systems, construction work and IT services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@luton-council.gov
Commercial Director	+44 •••• ••••••	••••••••@luton-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@luton-council.gov
Category Lead	+44 •••• ••••••	••••••••@luton-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@luton-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@luton-council.gov