ENQ1242 - Complaint Management System
Details
- Buyer
- Derby City Council
- Supplier(s)
- REDACTED for cyber-security reasons
- Value
- £76,851
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 18 May 2026
- Source
- uk:contracts_finder
Tender description
Provision of a complaints Management System for Customer Services & Revenues and Benefits Direct Call Off from G-Cloud 14
Timeline
- Completed: Award date5 February 2026
- Completed: Award published18 May 2026Current notice
- Next: Contract expiry date4 February 2029in 2 years
About the buyer
Derby City Council is a local authority covering the city of Derby, and its corporate procurement service supports buying across the organisation. Derby draws on framework agreements through the Eastern Shires Purchasing Organisation and the Crown Commercial Service. Lower-value requirements can be sourced directly through quotations obtained by council officers. Buyer and supplier events give the procurement team a way to engage the market before a tender is published.
Over the past 5 years, most of Derby City Council's contract awards have been in education and training, construction work and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@derby-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@derby-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@derby-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@derby-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@derby-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@derby-city-council.gov |
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