Out of Hours Call Handling
Details
- Supplier(s)
- SPS Doorguard Limite
- Value
- £30,000
- Duration
- 1 year
- Published
- 26 June 2026
- Source
- uk:procontracts
Tender description
Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority’s own customer contact centre operating hours. The contract will cover an array of services including, but not limited to • Emergency out of hour repairs • Supporting tenants locked out of properties • Dog Warden Services • Drainage • Flooding • Homelessness • Emergency Planning • Other ad hoc requests
Timeline
- Completed: Award published26 June 2026Current notice
- Completed: Award date1 July 2026
- Next: Contract expiry date30 June 2027in 9 months
About the buyer
Chesterfield Borough Council is a local authority in Derbyshire, and runs its own e-procurement portal for suppliers. Businesses register free on the Proactis portal to view and bid for current tender opportunities. Since February 2025, suppliers have also had to register on Find a Tender, the government's Central Digital Platform, under the Procurement Act 2023. Lower-value contracts are still advertised separately on Contracts Finder. A public contracts register on the council's website lists every contract it has previously awarded. Local suppliers are encouraged to bid for building, IT, facilities and waste management contracts, though no preferred list exists.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Chesterfield Borough Council's contract awards have been in construction work, software and information systems and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov |
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