Customer Service Tenders and Contracts in Scotland

123 matching notices from public sector buyers in Scotland, 2 published in the last 30 days.

Recent buyers include NHS Greater Glasgow and Clyde, West Lothian Council and Link Group Ltd.

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123 results

Awarded contractPublished 7 October 2026
2627 DS110 Electronic Communications
NHS Greater Glasgow and ClydeSupplier(s) COMPUTACENTER (UK) LIMITEDTelecommunications servicesAwarded 1 October 2026
£327,105.45
Awarded contractPublished 30 September 2026
Customer Relationship Management System (Renewal)
West Lothian CouncilSupplier(s) Verint Systems UK LimitedIT services: consulting, software development, Internet and supportAwarded 28 September 2026
£572,744.37
Awarded contractPublished 7 September 2026
Customer Relationship Management System (Renewal)
West Lothian CouncilSupplier(s) Verint Systems UK LimitedIT services: consulting, software development, Internet and supportAwarded 1 September 2026
£572,744.37
Pre-tenderPublished 30 July 2026
Replacement of Corporate Telephony and Contact Centre Environment
Link Group LtdTelephone and data transmission services
Value not stated
Pre-tenderPublished 30 July 2026
Replacement of Corporate Telephony and Contact Centre Environment
Link Group LtdTelecommunications equipment and supplies
Value not stated
Awarded contract, expiring 7 July 2029Published 30 June 2026
Customer Service Hub
Clackmannanshire CouncilSupplier(s) Netcall Technology LimitedAwarded 30 June 2026
£673,740
Awarded contractPublished 12 March 2026
Asset and Insurance Valuations for Dumfries and Galloway Council
Dumfries and Galloway CouncilSupplier(s) Bruton KnowlesSurvey servicesAwarded 6 February 2026
£190,670.5
Awarded contractPublished 11 March 2026
Low Code Development & Contact Telephony Platform
East Lothian CouncilSupplier(s) Netcall Technology LimitedServices furnished by business organisationsAwarded 2 February 2026
£461,595
Awarded contractPublished 11 March 2026
Supply and installation of an in-cab technology system for Refuse Collection Vehicles
Perth & Kinross CouncilSupplier(s) Bartec Municipal Technologies LimitedRefuse and waste related servicesAwarded 2 March 2026
£145,120
Awarded contractPublished 26 February 2026
HH282-25-SBS Solution Care
NHS HighlandSupplier(s) Netcall Technology LimitedSoftware consultancy servicesAwarded 25 February 2026
£96,921
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Awarded contractPublished 15 December 2025
180892 DA01 Award of CRM replacement
Moray CouncilSupplier(s) COMPUTACENTER (UK) LIMITEDSoftware package and information systemsAwarded 5 December 2025
£511,938.92
Closed tender, closed 12 December 2025Published 14 November 2025
Asset and Insurance Valuations for Dumfries and Galloway Council
Dumfries and Galloway CouncilSurvey services
£200,000
Awarded contractPublished 14 November 2025
ScotRail Customer Contact Centre
ScotRail Trains LimitedSupplier(s) Teleperformance LimitedOffice-support servicesAwarded 7 October 2025
£9,309,053
Stale Pre-tenderPublished 22 September 2025
Asset and Insurance Valuations for Dumfries and Galloway Council
Dumfries and Galloway CouncilSurveying services
£200,000
Awarded contractPublished 15 July 2025
Customer Service Review System Generation 2
The City of Edinburgh CouncilSupplier(s) Gartner, Inc.IT services: consulting, software development, Internet and supportAwarded 10 July 2025
£145,800
Awarded contract, expiring in 17 monthsPublished 1 April 2025
Netcall Solution Care and Patient Hub
NHS FifeSupplier(s) Softcat PLCAwarded 1 April 2025
£622,403.16
Awarded contractPublished 23 December 2024
Housing Management System
East Lothian Housing Association LtdSupplier(s) Designer Software LtdIT services: consulting, software development, Internet and supportAwarded 8 January 2025
£280,000
Awarded contractPublished 20 December 2024
Customer Service Review System
The City of Edinburgh CouncilSupplier(s) Gartner UK LtdIT services: consulting, software development, Internet and supportAwarded 19 December 2024
£81,250
Awarded contractPublished 4 December 2024
PKC12376 Customer Services Platform
Perth & Kinross CouncilSupplier(s) Granicus-Firmstep LtdSoftware package and information systemsAwarded 29 November 2024
£256,680.43
Awarded contractPublished 15 October 2024
Verint Channel Licensing
Wheatley GroupSupplier(s) Boxxe LimitedIT software development servicesAwarded 23 July 2024
£336,467.3

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