Out of Hours Call Handling
Details
- Supplier(s)
- SPS Doorguard Ltd.
- Value
- £32,006
- Topic
- Telephone-answering services
- Published
- 26 June 2026
- Source
- uk:find_a_tender
Tender description
Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours. The contract will cover an array of services including, but not limited to • Emergency out of hour repairs • Supporting tenants locked out of properties • Dog Warden Services • Drainage • Flooding • Homelessness • Emergency Planning • Other ad hoc requests Lot 1: This is a contract award notice for the provision of Out of Hours Call Handling services for Chesterfield Borough Council. The contract was procured via a call-off from the EEM Framework Vacant Property Services ref EEM071. The total contract value is a maximum of £32,006.00 excl. VAT.
Timeline
- Completed: Award published26 June 2026Current notice
- Completed: Award date26 June 2026
About the buyer
Chesterfield Borough Council is a local authority in Derbyshire. Local suppliers are encouraged to bid for building, IT, facilities and waste management contracts, though no preferred list exists.
Over the past 5 years, most of Chesterfield Borough Council's contract awards have been in construction work, software and information systems and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@chesterfield-borough-council.gov |
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