Customer Service Tenders and Contracts in the East Midlands

88 matching notices from public sector buyers in the East Midlands, 0 published in the last 30 days.

Recent buyers include Nottinghamshire County Council, Lincolnshire County Council and Chesterfield Borough Council.

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Awarded contract, expiring 5 June 2028Published 12 August 2026
E-Forms and Services Portal renewal
Nottinghamshire County CouncilSupplier(s) Granicus-Firmstep LtdSoftware package and information systemsAwarded 6 June 2026
£300,936
Awarded contract, expiring in 9 monthsPublished 6 August 2026
Lincolnshire County Council Customer Contact Centre Telephony
Lincolnshire County CouncilSupplier(s) GAMMA NETWORK SOLUTIONS LIMITEDTelephone connectionsAwarded 5 August 2026
£399,222
Awarded contract, expiring in 8 monthsPublished 26 June 2026
Out of Hours Call Handling
Chesterfield Borough CouncilSupplier(s) SPS Doorguard LimiteAwarded 1 July 2026
£30,000
Awarded contractPublished 26 June 2026
Out of Hours Call Handling
Chesterfield Borough CouncilSupplier(s) SPS Doorguard Ltd.Telephone-answering servicesAwarded 26 June 2026
£32,006
Awarded contract, expiring 4 February 2029Published 18 May 2026
ENQ1242 - Complaint Management System
Derby City CouncilSupplier(s) REDACTED for cyber-security reasonsSoftware package and information systemsAwarded 5 February 2026
£76,851
Awarded contract, expiring 3 October 2028Published 12 May 2026
Geomant UK Limited
North Kesteven District CouncilSupplier(s) GEOMANT UK LIMITEDAwarded 12 May 2026
£50,000
Awarded contractPublished 26 February 2026
MBC-1098 Customer Relations Management System
Melton Borough CouncilSupplier(s) IEG4 LimitedCustomer Relation Management software development servicesAwarded 22 July 2025
£257,665
Awarded contract, expiring 31 March 2029Published 25 February 2026
Out of Hours Call Handling Service – 00267-CX
Stonewater LtdSupplier(s) SPS Doorguard Ltd.Call centreAwarded 10 February 2026
260,000
Awarded contract, expiring 29 September 2028Published 13 January 2026
EBCT 418 Customer portal and online forms with designer capability
Erewash Borough CouncilSupplier(s) IEG4 LimitedPlatform interconnectivity software packageAwarded 13 January 2026
Value not stated
Closed tender, closed 9 January 2026Published 8 December 2025
Commercial Waste Management Software System (WMS)
Nottingham City CouncilSoftware-related services
£550,000
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Closed tender, closed 12 December 2025Published 10 November 2025
Out of Hours Call Handling Service – 00267-CX
Stonewater LtdTelephone-answering services
£260,000
Awarded contract, expiring in 3 weeksPublished 25 October 2025
Mobile Phone Sim Cards & Access to an Online Customer Portal - 1st Extension Option
The Police and Crime Commissioner for LincolnshireSupplier(s) British Telecommunications PLCAwarded 17 November 2025
£91,584
Awarded contract, expiring in 12 monthsPublished 26 September 2025
00534-CS – Transactional Customer Feedback
Stonewater LtdSupplier(s) In-house Research LtdSurvey analysis servicesAwarded 26 September 2025
£240,000
Awarded contract, expiring 3 May 2028Published 29 August 2025
NSDC: Granicus GCloud Contract
Newark and Sherwood District CouncilSupplier(s) Granicus-Firmstep LtdIT services: consulting, software development, Internet and supportAwarded 29 August 2025
£36,727.5
Closed tender, closed 22 August 2025Published 23 July 2025
00534-CS – Transactional Customer Feedback
Stonewater LtdSurvey services
£240,000
Stale Pre-tender, closed 10 May 2025Published 28 April 2025
00534-CS – Transactional Customer Feedback
Stonewater LtdDesign and execution of research and development
Value not stated
Awarded contract, expiring in 5 monthsPublished 20 January 2025
PLACE237 Supply of smart travel cards and customer management system
Derbyshire County CouncilSupplier(s) Euclid LtdBusiness travel servicesAwarded 1 April 2023
£600,000
Expired contract, expired 19 March 2025Published 17 January 2025
Replacement customer service platform
Leicestershire County CouncilSupplier(s) Freshworks Inc.Awarded 20 January 2025
£8,600
Expired contract, expired 12 March 2026Published 2 December 2024
SolutionCare Services and Support Renewal
Leicestershire PoliceSupplier(s) Netcall Technology LimitedMaintenance and repair of information technology equipmentAwarded 13 March 2025
£39,446
Awarded contract, expiring in 3 weeksPublished 16 September 2024
Extension of Provision of Mobile Sim Cards & Access to an Online Customer Portal
The Police and Crime Commissioner for LincolnshireSupplier(s) British Telecommunications PLCTelecommunications equipment and suppliesAwarded 17 November 2025
£91,584

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