Customer Service Tenders and Contracts in North East England

66 matching notices from public sector buyers in North East England, 0 published in the last 30 days.

Recent buyers include Darlington Borough Council, Durham County Council and County Durham and Darlington NHS Foundation Trust.

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66 results

Awarded contract, expiring in 8 monthsPublished 7 July 2026
Aptean Respond
Darlington Borough CouncilSupplier(s) RESPOND GROUP LIMITEDSoftware package and information systemsAwarded 7 July 2026
£36,414
Stale Pre-tender, closed 24 April 2026Published 9 April 2026
003476 - Preliminary Market Engagement (PME) for the Pest Control Management System
Durham County CouncilIndustry specific software package
£80,000
Awarded contract, expiring 31 January 2029Published 5 February 2026
Netcall Services
County Durham and Darlington NHS Foundation TrustSupplier(s) Netcall Technology LimitedTelecommunications networkAwarded 1 February 2026
£341,055
Awarded contract, expiring in 15 monthsPublished 22 December 2025
GovService - Platform
Middlesbrough CouncilSupplier(s) Granicus-Firmstep LtdIT services: consulting, software development, Internet and supportAwarded 22 December 2025
£209,166
Awarded contractPublished 26 August 2025
Contact Centre Solution
Northumbria Healthcare Facilities Management LtdSupplier(s) Netcall Technology LimitedPostal and telecommunications servicesAwarded 18 August 2025
£279,976
Awarded contract, expiring 30 August 2029Published 22 August 2025
IT Managed Service - Kingsmeadow
BISHOP WILKINSON CATHOLIC EDUCATION TRUSTSupplier(s) Stone Computers LtdOffice and computing machinery, equipment and supplies except furniture and software packagesAwarded 1 September 2025
£82,106.64
Awarded contract, expiring in 3 weeksPublished 1 August 2025
G-Cloud (RM1557.13) Complaints Management System
Middlesbrough CouncilSupplier(s) COMPUTER APPLICATION SERVICES LIMITEDMachinery for mining, quarrying, construction equipmentAwarded 18 November 2024
£33,250
Awarded contract, expiring 30 December 2028Published 11 July 2025
CA14802 - MyKarbon Customer Portal App for Karbon Homes
Karbon HomesSupplier(s) Plentific LtdCommunication software packageAwarded 31 December 2024
£2,116,782
Awarded contractPublished 11 July 2025
MyKarbon Customer Portal App for Karbon Homes
Karbon HomesSupplier(s) Plentific LtdContact management software packageAwarded 11 July 2025
£2,116,782
Awarded contractPublished 29 April 2025
008695 - Customer Contact Centre through digital and omni-channel
Newcastle City CouncilSupplier(s) AWS EMEA SARL UKOther community, social and personal servicesAwarded 22 April 2025
£900,000
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Stale Pre-tender, closed 6 May 2025Published 22 April 2025
Energy Comapny Customer Relation Management System (CRM)
Gateshead CouncilSoftware-related services
£60,000
Awarded contract, expiring 31 December 2028Published 19 February 2025
Granicus Azure B2C Configuration
Durham County CouncilSupplier(s) Granicus-Firmstep LtdMiscellaneous software package and computer systemsAwarded 1 January 2025
£26,000
Awarded contract, expiring in 4 monthsPublished 10 February 2025
Granicus Experience Group - Service Improvement Plan
Middlesbrough CouncilSupplier(s) Granicus-Firmstep LtdSoftware package and information systemsAwarded 11 March 2024
£128,654.4
Awarded contract, expiring in 3 weeksPublished 21 January 2025
Complaints Management System
Middlesbrough CouncilSupplier(s) COMPUTER APPLICATION SERVICES LIMITEDIT services: consulting, software development, Internet and supportAwarded 18 November 2024
£33,250
Expired contract, expired 30 September 2025Published 6 January 2025
Netcall Liberty Solution Care Support and Maintenance
Newcastle City CouncilSupplier(s) Netcall Technology LimitedSoftware maintenance and repair servicesAwarded 1 October 2024
£45,900
Expired contract, expired 8 December 2024Published 18 November 2024
Development of Garden Waste Firmstep e-forms
Middlesbrough CouncilSupplier(s) Granicus-Firmstep LtdSewage, refuse, cleaning and environmental servicesAwarded 9 September 2024
£32,500
Awarded contract, expiring 26 October 2029Published 24 October 2024
Lowcode and Tenant Hub Solution - call off from SBS10175 NHS Patient/Citizen Communication & Engagement
Newcastle City CouncilSupplier(s) Netcall Technology LimitedOffice and computing machinery, equipment and supplies except furniture and software packagesAwarded 27 October 2024
£1,049,155
Closed tender, closed 4 November 2024Published 18 October 2024
MyKarbon Customer Portal App for Karbon Homes
Karbon HomesCommunication software package
Value not stated
Closed tender, closed 30 December 2024Published 18 October 2024
CA14802 - MyKarbon Customer Portal App for Karbon Homes
Karbon HomesCommunication software package
Value not stated
Expired contract, expired 8 December 2024Published 11 October 2024
GP166 - Development of Garden Waste Firmstep e-forms
Middlesbrough CouncilSupplier(s) Granicus-Firmstep LtdScraper machinesAwarded 9 September 2024
£32,500

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