Customer Service Tenders and Contracts in London

243 matching notices from public sector buyers in London, 5 published in the last 30 days.

Recent buyers include London Borough of Hackney, London Borough of Newham and Cabinet Office.

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243 results

Awarded contract, expiring in 14 monthsPublished 21 October 2026
Early Years - Children Centres Software
London Borough of HackneySupplier(s) Famly LtdIT services: consulting, software development, Internet and supportAwarded 21 October 2026
£56,681.4
Stale Pre-tender, closed 23 October 2026Published 6 October 2026
UK2 Preliminary Market Engagement Notice: London Borough of Newham Planning Service Digital Transformation
London Borough of NewhamSoftware package and information systems
Value not stated
Pre-tenderPublished 5 October 2026
National School of Government and Public Services
Cabinet OfficeCustom software development services
Value not stated
Awarded contract, expiring 16 September 2029Published 1 October 2026
RPA Vendor Support
Department for Environment, Food & Rural Affairs (DEFRA)Supplier(s) Insight Direct (UK) LtdIT services: consulting, software development, Internet and supportAwarded 17 September 2026
£559,314.81
Awarded contract, expiring 16 October 2028Published 30 September 2026
Customer Contact Centre
Thameslink Southern Great Northern Limited (TSGN)Supplier(s) CONCENTRIX TSC UK LTDCall centreAwarded 30 September 2026
£8,400,000
Awarded contract, expiring 31 December 2029Published 8 September 2026
Complaint Handling System
London Borough of BromleySupplier(s) RESPOND GROUP LIMITEDSoftware package and information systemsAwarded 8 September 2026
£81,988
Awarded contract, expiring 8 September 2028Published 27 August 2026
TISL Eckoh 2 year renewal - TrainTracker / Stations Connect
Network RailSupplier(s) Eckoh LtdIndustry specific software packageAwarded 6 August 2026
£750,708
Awarded contract, expiring in 5 monthsPublished 11 August 2026
DDaT26286 - Future Customer Management System Discovery Project - FCMD
Advisory Conciliation and Arbitration Service (ACAS)Supplier(s) FDM Group LimitedTechnical analysis or consultancy servicesAwarded 11 August 2026
£197,050
Awarded contract, expiring 29 June 2028Published 9 July 2026
Customer Contact Centre Solution (CCaaS)
Wandle Housing AssociationSupplier(s) Vodafone LtdCommunication software packageAwarded 30 June 2026
£624,155.32
Awarded contract, expiring in 8 monthsPublished 3 July 2026
Self service - resident portal
Phoenix Community HousingSupplier(s) Plentific LtdIT services: consulting, software development, Internet and supportAwarded 3 July 2026
£45,675
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Stale Pre-tender, closed 29 May 2026Published 15 May 2026
CRM Future State Project Appraisal
Natural History MuseumCustomer Relation Management software package
Value not stated
Closed tender, closed 15 May 2026Published 8 May 2026
Event Management System
London Borough of HounslowMiscellaneous business and business-related services
Value not stated
Awarded contractPublished 17 April 2026
Contract for the provision of various asset and property management consultancy services
Richmond Housing PartnershipSupplier(s) LUMENSOL LTDBusiness and management consultancy servicesAwarded 25 March 2026
£2,580,857
Closed tender, closed 21 April 2026Published 27 March 2026
Dynamics System Replacement, Support and Maintenance
Local Government Association
Value not stated
Closed tender, closed 27 March 2026Published 2 March 2026
Road Haulage and Warehousing Services
Network RailRoad transport services
£308,000,000
Awarded contract, expiring in 5 monthsPublished 19 February 2026
Granicus – Digital Services & Communications Platform Subscription for London Borough of Brent
London Borough of BrentSupplier(s) Granicus-Firmstep LtdAwarded 1 April 2026
£31,498
Expired contract, expired 29 July 2026Published 10 December 2025
CA16878 - MAINT6403-RFL(NM)-Netcall Liberty
4 buyers
Moorfields Eye Hospital NHS Foundation Trust
North Middlesex University Hospital NHS Trust
Royal Free London NHS Foundation Trust
Whittington Health NHS Trust
Supplier(s) Netcall Technology LimitedSoftware maintenance and repair servicesAwarded 30 July 2025
£69,910
Awarded contractPublished 7 October 2025
Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company
FIRMUS ENERGY (SUPPLY) LIMITEDFinancial systems software packageAwarded 10 September 2025
Value not stated
Awarded contractPublished 7 October 2025
Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company
FIRMUS ENERGY (SUPPLY) LIMITEDSupplier(s) Lognet Billing LimitedDatabase-management systemAwarded 10 December 2019
£2,800,000
Closed tender, closed 8 August 2025Published 25 July 2025
Further Competition-2526-0045-Improving Islington online offer (Content Management systems CMS)-RM1043.8-1-DL472
London Borough of Islington
Value not stated

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