Contact Centre Tenders and Contracts in England

1,073 matching notices from public sector buyers in England, 3 published in the last 30 days.

Recent buyers include Kingston upon Hull City Council, North Yorkshire Council and Livv Housing Group.

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1,073 results

Awarded contractPublished 21 October 2025
Network and Telephone Connectivity
Kingston upon Hull City CouncilSupplier(s) GCI Network Solutions Ltd, Maintel Europe LtdLocal area network servicesAwarded 8 November 2024
£4,423,311
Awarded contract, expiring 7 October 2030Published 20 October 2025
Customer Engagement Platform and Contact Centre as a Service
North Yorkshire CouncilSupplier(s) Netcall Technology LimitedCustomer Relation Management software packageAwarded 8 October 2025
£7,500,000
Awarded contract, expiring 23 September 2028Published 10 October 2025
Contact Centre Out of Hours Call Handling
Livv Housing GroupSupplier(s) Orca Business Support LimitedTelephone-answering servicesAwarded 10 October 2025
£80,000
Closed tender, closed 3 November 2025Published 7 October 2025
Video and Contact Centre Audio Managed Service
Cambridge City CouncilRadio, television, communication, telecommunication and related equipment
£40,000
Expired contract, expired 31 August 2026Published 7 October 2025
Single Telephony Solution for Customer Contact Centre and National Service Desk
NHS EnglandSupplier(s) Puzzel LimitedSoftware package and information systemsAwarded 1 September 2025
£752,231
Expired contract, expired 30 September 2026Published 6 October 2025
Provision of Contact Centre Solution
Amplius LivingSupplier(s) HYBRIT SERVICES LTDSoftware package and information systemsAwarded 6 October 2025
£52,216.21
Expired contract, expired 26 December 2025Published 2 October 2025
BHCC RM1557.14 AI Customer Contact and Task Handling
Brighton and Hove City CouncilSupplier(s) PricewaterhouseCoopers LLPSoftware package and information systemsAwarded 6 October 2025
£52,000
Closed tender, closed 17 October 2025Published 25 September 2025
Soft Market Testing - Trafford - Unified Communications and Contact Centre Solution
Trafford Council
Value not stated
Stale Pre-tender, closed 17 October 2025Published 24 September 2025
Unified Communications and Contact Centre Solution
Trafford CouncilIT services: consulting, software development, Internet and support
Value not stated
Awarded contract, expiring 1 October 2029Published 22 September 2025
Outsourced Services
Crown Commercial Service
Supplier(s)
27 suppliers
Accenture (UK) Limited
ARVATO LIMITED
Capita Business Services Ltd
CENTRIC HR LIMITED
CGI IT UK Ltd
Charles Novacroft Direct Limited
CLEARANSWER CALL CENTRES LIMITED
CONCENTRIX TSC UK LTD
DDC OUTSOURCING SOLUTIONS LIMITED
Energy Saving Trust
FOUNDEVER GB LIMITED
G4S Cash Solutions (UK) Ltd
Hinduja Global Solutions UK Limited
Huntswood CTC Ltd
KONECTA UK LIMITED
Liberata UK Limited
MAXIMUS UK SERVICES LIMITED
NCO Europe Limited
NHS Shared Business Services
PricewaterhouseCoopers LLP
Reed in Partnership Ltd
SERCO LIMITED
SIGMA CONNECTED LTD
Sopra Steria Limited
TATA Consultancy Services Ltd
Teleperformance Limited
WIPRO IT SERVICES UK SOCIETAS
Call centreAwarded 22 September 2025
£5,000,000,000
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Closed tender, closed 3 November 2025Published 22 September 2025
Telecoms Network and Infrastructure Framework
Procurement for HousingResearch and Development services on security and defence materials
£82,500,000
Expired contract, expired 8 April 2026Published 22 September 2025
Access Paysuite Contract
Dartford Borough CouncilSupplier(s) Access Paysuite LtdIndustry specific software packageAwarded 22 September 2025
£29,822.32
Closed tender, closed 9 October 2025Published 16 September 2025
EEAST - Marketing Contacts Database (250424A)
East of England Ambulance Service NHS TrustMarketing services
£75,000
Awarded contract, expiring 29 September 2028Published 10 September 2025
Provision of a Cloud Based Contact Centre Solution
Leicestershire County CouncilSupplier(s) Specialist Computer Centres PLCConstruction workAwarded 8 September 2025
£2,056,225.2
Stale Pre-tender, closed 5 September 2025Published 27 August 2025
Out of Hours Call-Handling Services
Believe Housing LimitedCall centre
£250,000
Awarded contractPublished 26 August 2025
Contact Centre Solution
Northumbria Healthcare Facilities Management LtdSupplier(s) Netcall Technology LimitedPostal and telecommunications servicesAwarded 18 August 2025
£279,976
Awarded contract, expiring 2 March 2029Published 20 August 2025
DDaT24517 Acas Helpline replacement
UK Shared Business Services - UKSBSSupplier(s) Vodafone LtdNetwork systemAwarded 8 August 2025
£2,746,552.94
Awarded contractPublished 15 August 2025
Contact Centre Delivery
West Midlands Combined AuthoritySupplier(s) 8X8 UK LIMITEDSoftware package and information systemsAwarded 14 August 2025
£63,934.2
Stale Pre-tenderPublished 12 August 2025
CA16316 - ESNEFT 2758 Out of Hours Care Coordination Centre RFI
East Suffolk and North Essex NHS Foundation TrustCall centre
Value not stated
Awarded contract, expiring in 5 monthsPublished 1 August 2025
Amazon Connect Telephony - SBS25-009
NHS North of England Commissioning Support UnitSupplier(s) AMAZON WEB SERVICES EMEA SARLSoftware package and information systemsAwarded 1 August 2025
£31,000

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