BHCC RM1557.14 AI Customer Contact and Task Handling
Details
- Supplier(s)
- PricewaterhouseCoopers LLP
- Value
- £52,000
- Duration
- 3 months
- Topic
- Software package and information systems
- Published
- 2 October 2025
- Source
- uk:contracts_finder
Tender description
AI customer contact and task handling, using Amazon Connect
Timeline
- Completed: Award published2 October 2025Current notice
- Completed: Award date6 October 2025
- Completed: Contract expiry date26 December 2025
About the buyer
Brighton and Hove City Council buys as a local authority, with procurement staff spread across its many service departments rather than one central team. A quick quotes tool on South East Shared Services handles competitive bidding for smaller contracts. Smaller purchases go through competitive written quotes, while larger contracts move to open tendering.
Construction contractors are drawn from the ConstructionLine database, and the council keeps separate approved lists for adult social care and children's services.
Over the past 5 years, most of Brighton and Hove City Council's contract awards have been in education and training, construction work and health and social work.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@brighton-and-hove-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@brighton-and-hove-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@brighton-and-hove-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@brighton-and-hove-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@brighton-and-hove-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@brighton-and-hove-city-council.gov |
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