Soft Market Testing - Trafford - Unified Communications and Contact Centre Solution
Details
- Buyer
- Trafford Council
- Published
- 25 September 2025
- Submission
- 17 October 2025
- Source
- uk:procontracts
Tender description
This market engagement brief outlines Trafford Councils intention to identify and engage a strategic partner to deliver a secure, robust, and future-ready Unified Communications (UC) and Contact Centre solution. The solution must support our ambition to enhance resident engagement, streamline our internal communications, and integrate seamlessly with our corporate digital platforms. This market engagement exercise will assist Trafford Council in identifying a Unified Communications (UC) and Contact Centre solution which is capable of meeting the strategic needs and demands of the services it will support. Please note that this is a market engagement exercise and not a call for competition. Further details can be found within the attached market engagement brief. Keywords: Unified , Communications, Contact, Centre, Telephony, Infrastructure
Timeline
- Completed: Tender published25 September 2025Current notice
- Completed: Submission date17 October 2025
About the buyer
Trafford Council is a Greater Manchester local authority that procures supplies, services and works for residents and local businesses. STAR Procurement, a shared service run jointly with five neighbouring councils, manages most of its tenders and quotations. STAR also runs procurement for Knowsley, Rochdale, St Helens, Stockport and Tameside councils.
Over the past 5 years, most of Trafford Council's contract awards have been in architectural and engineering services, construction work, and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@trafford-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@trafford-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@trafford-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@trafford-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@trafford-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@trafford-council.gov |
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