Customer Engagement Platform and Contact Centre as a Service
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £7,500,000
- Duration
- 5 years
- Topic
- Customer Relation Management software package
- Published
- 20 October 2025
- Source
- uk:contracts_finder
Tender description
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.
Timeline
- Completed: Award date8 October 2025
- Completed: Award published20 October 2025Current notice
- Next: Contract expiry date7 October 2030in 4 years
About the buyer
North Yorkshire Council is a unitary local authority formed in April 2023, replacing the former county council and seven district and borough councils. Tendering opportunities are advertised on YORtender, the council's electronic procurement platform. Opportunities above the national procurement thresholds are also published on the Find a Tender Service. Some contracts run through framework agreements with multiple suppliers, others go to a single provider. Individual purchases are led by service managers and commissioners in each service area. Contracts above a set value are also listed in a public register on the council's Data North Yorkshire website.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of North Yorkshire Council's contract awards have been in transport services, construction work and IT services.
Relevant CPV codes
- 48445000 · Customer Relation Management software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov |
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