Outsourced Services
Details
- Supplier(s)
27 suppliers
- Accenture (UK) Limited
- ARVATO LIMITED
- Capita Business Services Ltd
- CENTRIC HR LIMITED
- CGI IT UK Ltd
- Charles Novacroft Direct Limited
- CLEARANSWER CALL CENTRES LIMITED
- CONCENTRIX TSC UK LTD
- DDC OUTSOURCING SOLUTIONS LIMITED
- Energy Saving Trust
- FOUNDEVER GB LIMITED
- G4S Cash Solutions (UK) Ltd
- Hinduja Global Solutions UK Limited
- Huntswood CTC Ltd
- KONECTA UK LIMITED
- Liberata UK Limited
- MAXIMUS UK SERVICES LIMITED
- NCO Europe Limited
- NHS Shared Business Services
- PricewaterhouseCoopers LLP
- Reed in Partnership Ltd
- SERCO LIMITED
- SIGMA CONNECTED LTD
- Sopra Steria Limited
- TATA Consultancy Services Ltd
- Teleperformance Limited
- WIPRO IT SERVICES UK SOCIETAS
- Value
- £5,000,000,000
- Duration
- 4 years
- Topic
- Procurement software package
- Published
- 22 September 2025
- Source
- uk:find_a_tender
Tender description
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration. ## Contract award Title: Citizen Experience Lots: - Lot 1: Citizen Experience ## Contract award Title: Business Services Lots: - Lot 2: Business Services
Timeline
- Completed: Award published22 September 2025Current notice
- Completed: Award date22 September 2025
- Next: Contract expiry date1 October 2029in 3 years
About the buyer
The Government Commercial Agency (CCS) is the UK's central buying body, renamed from the Crown Commercial Service in April 2026. As CCS, it ran national buying agreements for public and non-profit bodies across the UK. Government departments and local authorities drew on it as a shared procurement route. Buyers reached suppliers through frameworks, dynamic purchasing systems, dynamic markets and catalogues. Suppliers paid a commission on sales rather than a fee to join.
Over the past 5 years, most of CCS's contract awards have been in business services, IT services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov |
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