Outsourced Services
Details
- Supplier(s)
27 suppliers
- Accenture (UK) Limited
- ARVATO LIMITED
- Capita Business Services Ltd
- CENTRIC HR LIMITED
- CGI IT UK Ltd
- Charles Novacroft Direct Limited
- CLEARANSWER CALL CENTRES LIMITED
- CONCENTRIX TSC UK LTD
- DDC OUTSOURCING SOLUTIONS LIMITED
- Energy Saving Trust
- FOUNDEVER GB LIMITED
- G4S Cash Solutions (UK) Ltd
- Hinduja Global Solutions UK Limited
- Huntswood CTC Ltd
- KONECTA UK LIMITED
- Liberata UK Limited
- MAXIMUS UK SERVICES LIMITED
- NCO Europe Limited
- NHS Shared Business Services
- PricewaterhouseCoopers LLP
- Reed in Partnership Ltd
- SERCO LIMITED
- SIGMA CONNECTED LTD
- Sopra Steria Limited
- TATA Consultancy Services Ltd
- Teleperformance Limited
- WIPRO IT SERVICES UK SOCIETAS
- Value
- £5,000,000,000
- Duration
- 4 years
- Topic
- Procurement software package
- Published
- 22 September 2025
- Source
- uk:find_a_tender
Tender description
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration. ## Contract award Title: Citizen Experience Lots: - Lot 1: Citizen Experience ## Contract award Title: Business Services Lots: - Lot 2: Business Services
Timeline
- Completed: Award published22 September 2025Current notice
- Completed: Award date22 September 2025
- Next: Contract expiry date1 October 2029in 3 years
About the buyer
The Government Commercial Agency (CCS) is the UK's central buying body, renamed from the Crown Commercial Service in April 2026. As CCS, it ran national buying agreements for public and non-profit bodies across the UK. Government departments and local authorities drew on it as a shared procurement route. Buyers reached suppliers through frameworks, dynamic purchasing systems, dynamic markets and catalogues. Framework places were advertised on Find a Tender, Contracts Finder and its agreements page. Registration ran through an eSourcing portal, a selection questionnaire and a tender assessment on quality and price. Suppliers paid a commission on sales rather than a fee to join.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of CCS's contract awards have been in business services, IT services and software and information systems.
Relevant CPV codes
- 48490000 · Procurement software package
- 64000000 · Postal and telecommunications services
- 64200000 · Telecommunications services
- 79000000 · Business services: law, marketing, consulting, recruitment, printing and security
- 79210000 · Accounting and auditing services
- 79211110 · Payroll management services
- 79500000 · Office-support services
- 79510000 · Telephone-answering services
- 79512000 · Call centre
- 79620000 · Supply services of personnel including temporary staff
- 98000000 · Other community, social and personal services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov |
238 similar open tenders
See more open tenders related to Outsourced Services.
- Open tender
Provision of Victim Support Services
- Open tender
External Board Effectiveness Review
- Open tender
Provision of Victim Support Services
- Open tender
Apprentice Worker Agency
- Open tender
Ride Strive & Thrive Cycling
Related buyers
Buyers similar to Crown Commercial Service.
- 3,061£1.8bn
- 1,183£28.7bn
- 799£8.9bn
- 553£22.8bn
- 477£3.8bn
- 432£24.8m
- 370£408.9m
- 307£337.4m
- 292£10.2bn
- 278£703.9m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
