DDaT24517 Acas Helpline replacement
Details
- Supplier(s)
- Vodafone Ltd
- Value
- £2,746,552.94
- Duration
- 4 years
- Topic
- Network system
- Published
- 20 August 2025
- Source
- uk:contracts_finder
Tender description
***Please note this is an award notice, not a call for competition*** Advisory, Conciliation and Arbitration Service had a requirement for the provision of contact centre system. This call-off contract has been sourced via a further competition under the CCS framework Network Service 3 RM6116. ***CCN001 is to include additional features as per the Call-Off Contract***
Timeline
- Completed: Award date8 August 2025
- Completed: Award published20 August 2025Current notice
- Next: Contract expiry date2 March 2029in 2 years
About the buyer
UK Shared Business Services - UKSBS is a central government shared services provider whose procurement team runs procurements for public bodies such as UK Research & Innovation. Frameworks hosted by the service, such as one for laboratory consumables, are open to eligible public bodies. Advice on procurement routes and supplier performance sits with the same team. Suppliers to the shared service centre itself have mostly been appointed through Crown Commercial Service frameworks.
Over the past 5 years, most of UK Shared Business Services - UKSBS's contract awards have been in business services, software and information systems and research and development.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov |
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