Customer Service Tenders and Contracts in England

3,470 matching notices from public sector buyers in England, 17 published in the last 30 days.

Recent buyers include Stockport Metropolitan Borough Council, Tamworth Borough Council and Teignbridge District Council.

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3,470 results

Closed tender, closed 24 January 2025Published 18 December 2024
Stockport Metropolitan Borough Council and Stockport Homes - Contact Centre Solution - Soft Market Testing
Stockport Metropolitan Borough Council
Value not stated
Closed tender, closed 24 January 2025Published 18 December 2024
24/015 Customer Contact Solution
Tamworth Borough CouncilSoftware package and information systems
Value not stated
Awarded contract, expiring in 13 monthsPublished 16 December 2024
Strata Contact Centre
Teignbridge District CouncilSupplier(s) BUSINESS SYSTEMS (U.K.) LIMITEDSoftware package and information systemsAwarded 9 December 2024
£462,120
Awarded contract, expiring in 16 monthsPublished 12 December 2024
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Platform Housing GroupSupplier(s) Mango Direct Marketing LtdCall centreAwarded 1 March 2025
£246,240
Expired contract, expired 31 August 2025Published 12 December 2024
CPU 7449 Contact centre software renewal
Nottingham City CouncilSupplier(s) Insight Direct (UK) LtdSoftware package and information systemsAwarded 1 September 2024
£80,825
Awarded contract, expiring 15 December 2028Published 12 December 2024
EEM0071 Vacant Property Services Framework
EFFICIENCY EAST MIDLANDS LIMITED
Supplier(s)
10 suppliers
AXIS
Gap Property Services Ltd
Gratton Construction Ltd
GUARDING PROFESSIONALS LTD
Matthews and Tannert Ltd and Swinstead Enterprises Ltd
Orbis Project Ltd
Rigford Limited
SPS Doorguard Ltd.
SYNERGIZE LIMITED
VPS (UK) Ltd
Site-investigation servicesAwarded 16 December 2024
£200,000,000
Awarded contractPublished 11 December 2024
Contact Centre Replacement
Gentoo Group LtdSupplier(s) Exponential-e LimitedPostal and telecommunications servicesAwarded 8 November 2024
£307,500
Stale Pre-tender, closed 17 January 2025Published 9 December 2024
Briefing and Early Engagement - HMRC Contact Centre as a Service
HM Revenue & Customs (HMRC)Software maintenance and repair services
£500,000,000
Stale Pre-tenderPublished 6 December 2024
Request for Information: On-Train, Station and CSC Ticketing Services
London North Eastern Railway LimitedTicket-issuing machines
Value not stated
Awarded contractPublished 6 December 2024
Out of Hours Call Handling Service
Orbit Group LtdSupplier(s) Fortem Solutions LtdOffice-support servicesAwarded 17 October 2024
£112,780
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Awarded contract, expiring in 3 weeksPublished 6 December 2024
GB-Norwich: Easy Access (Contact Centre)
Flagship Housing GroupSupplier(s) TTEC (UK) Solutions LimitedIT services: consulting, software development, Internet and supportAwarded 25 November 2024
£203,904
Expired contract, expired 12 March 2026Published 2 December 2024
SolutionCare Services and Support Renewal
Leicestershire PoliceSupplier(s) Netcall Technology LimitedMaintenance and repair of information technology equipmentAwarded 13 March 2025
£39,446
Awarded contractPublished 29 November 2024
Procurement of an operating partner for the National Outdoor Centre at Plas Menai, Gwynedd
Parkwood LeisureArchitectural, construction, engineering and inspection servicesAwarded 29 November 2024
Value not stated
Awarded contract, expiring in 12 monthsPublished 29 November 2024
Software via CCS G Cloud 13
East Herts CouncilSupplier(s) Granicus-Firmstep LtdSoftware package and information systemsAwarded 11 November 2024
£638,899.4
Closed tender, closed 30 December 2024Published 29 November 2024
Procurement of an operating partner for the National Outdoor Centre at Plas Menai, Gwynedd
Parkwood LeisureArchitectural, construction, engineering and inspection services
Value not stated
Expired contract, expired 1 June 2025Published 26 November 2024
LDC-408b On Demand Transport (Application and Call Centre Provider)
Lichfield District CouncilSupplier(s) WEDRTSoftware package and information systemsAwarded 2 December 2024
£18,600
Stale Pre-tenderPublished 22 November 2024
VIVID - Out of Hours Telephone Handling
Vivid Housing LimitedOffice-support services
£500,000
Awarded contract, expiring in 17 monthsPublished 18 November 2024
Ministry of Justice (MoJ) HMCTS CCaaS Contract
Ministry of JusticeSupplier(s) 8X8 UK LIMITEDTelecommunication services except telephone and data transmission servicesAwarded 1 April 2025
£6,300,000
Expired contract, expired 8 December 2024Published 18 November 2024
Development of Garden Waste Firmstep e-forms
Middlesbrough CouncilSupplier(s) Granicus-Firmstep LtdSewage, refuse, cleaning and environmental servicesAwarded 9 September 2024
£32,500
Awarded contract, expiring in 12 monthsPublished 18 November 2024
His Majesty's Courts and Tribunals Contact Center as a Service
Ministry of JusticeSupplier(s) KERV EXPERIENCE LIMITEDTelecommunications servicesAwarded 31 October 2024
£11,385,632.41

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