External Call Handling Service
Details
- Buyer
- Halton Housing Trust
- Value
- £135,000
- Topic
- Call centre
- Published
- 2 March 2026
- Submission
- 30 March 2026
- Source
- uk:find_a_tender
Tender description
Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.
Timeline
- Completed: Tender published2 March 2026Current notice
- Completed: Submission date30 March 2026
About the buyer
Halton Housing Trust is a not-for-profit housing association based in Runcorn. Halton Housing is the lead contracting authority for the Cirrus Consortium agency labour and recruitment framework. Link Group manages a vehicle hire framework on behalf of Halton Housing. Open Solutions (OSUK), part of Halton Housing, has run its own responsive repairs framework of contractors. The Cirrus Consortium framework covers agency labour and recruitment.
Microsoft licences have been bought by direct award from a framework.
Over the past 5 years, most of Halton Housing Trust's contract awards have been in repair and maintenance, construction work and transport equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@halton-housing-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@halton-housing-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@halton-housing-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@halton-housing-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@halton-housing-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@halton-housing-trust.gov |
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