Contact Centre as a Service (CCaaS)
Details
- Supplier(s)
- Alscient Limited
- Value
- £300,000
- Topic
- Software package and information systems
- Published
- 31 July 2026
- Source
- uk:find_a_tender
Tender description
Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts. Lot 1: Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Timeline
- Completed: Award date30 April 2026
- Completed: Award published31 July 2026Current notice
About the buyer
Incommunities is a housing association that manages more than 22,000 homes across Yorkshire, mostly in the Bradford district. Incommunities says it buys a wide range of goods and services. A Commercial Works DPS was published in 2021 for construction services, covering planned maintenance and regeneration. Framework agreements for contractors and consultants on housing developments were published in 2016. Past tenders have included statutory audit, communal cleaning and occupational health services. Suppliers are usually paid within 30 days.
Over the past 5 years, most of Incommunities Limited's contract awards have been in business services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@incommunities-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@incommunities-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@incommunities-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@incommunities-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@incommunities-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@incommunities-limited.gov |
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