Storm Cloud Contact Centre
Details
- Supplier(s)
- CONTENT GURU LIMITED
- Value
- £3,087,966
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 4 August 2026
- Source
- uk:bluelight
Tender description
Provision of a Cloud based 2 way Omni-Channel Contact Centre solution, Artificial Intelligence and capability to integrate with third party systems via Rest APIs.
Timeline
- Completed: Award published4 August 2026Current notice
- Completed: Award date4 August 2026
- Next: Contract expiry date31 July 2029in 3 years
About the buyer
Sheffield City Council is a local authority for the city of Sheffield, and runs its own procurement function for contracts across the organisation. An evaluation panel scores each bid, and the highest-scoring supplier wins the contract.
Over the past 5 years, most of Sheffield City Council's contract awards have been in business services, construction work and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@sheffield-city-council.gov |
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