Wakefield Councill Contact Centre Telephony Solution
Details
- Buyer
- Wakefield Council
- Topic
- Telecommunications equipment and supplies
- Published
- 2 May 2025
- Submission
- 16 May 2025
- Source
- uk:bluelight
Tender description
Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.
Timeline
- Completed: Tender published2 May 2025Current notice
- Completed: Submission date16 May 2025
About the buyer
Wakefield Council is a local authority procuring goods, works and services for the district through its own commercial team. Contract opportunities are advertised through YORtender, the council's own procurement portal, free to join. Since February 2025, most procurements have run under the Procurement Act 2023, aimed at opening contracts to more suppliers. Suppliers register once on the central Find a Tender platform to bid for opportunities. Framework agreements and dynamic purchasing systems cover many of its call-off contracts, alongside direct quotations for lower-value work. A published commercial pipeline sets out anticipated procurement activity over the next 18 months.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Wakefield Council's contract awards have been in construction work, repair and maintenance and transport equipment.
Relevant CPV codes
- 32500000 · Telecommunications equipment and supplies
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wakefield-council.gov |
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