Call Centre Tenders and Contracts in Wales

50 matching notices from public sector buyers in Wales, 0 published in the last 30 days.

Recent buyers include Cardiff Community Housing Association (CCHA), Office for National Statistics and Codi Group Ltd.

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Awarded contract, expiring in 5 monthsPublished 4 June 2026
Out of Hours Call Handling
Cardiff Community Housing Association (CCHA)Supplier(s) Delta WellbeingCustomer servicesAwarded 17 March 2026
£13,202.58
Awarded contract, expiring in 8 monthsPublished 20 May 2026
Contact Centre Services for 2027 Census Test
Office for National StatisticsSupplier(s) SERCO LIMITEDCall centreAwarded 24 April 2026
£413,077.64
Closed tender, closed 28 April 2026Published 27 March 2026
Provision of an Out of Hours Repair Call Handling Service
Codi Group LtdTelecommunications services
£300,000
Awarded contract, expiring 12 March 2029Published 3 March 2026
Cloud Contact Centre
Office for National StatisticsSupplier(s) 8X8 UK LIMITEDCommunications networkAwarded 13 March 2026
£1,631,359.2
Closed tender, closed 24 February 2026Published 27 January 2026
Out of Hours Call Handling
Cardiff Community Housing Association (CCHA)Customer services
£16,000
Awarded contract, expiring 31 March 2031Published 7 November 2025
Provision of Out of Hours and Community Alarm Telephone Answering Service
Ateb Housing Group LtdSupplier(s) Galw Gofal - Conwy County CouncilArchitectural, construction, engineering and inspection servicesAwarded 7 November 2025
£286,484
Awarded contract, expiring 31 October 2029Published 13 October 2025
The Provision of Contact Centre Communications Software
Wales & West Utilities LtdSupplier(s) 8X8 UK LIMITEDIT services: consulting, software development, Internet and supportAwarded 18 September 2025
650,000
Closed tender, closed 17 October 2025Published 12 September 2025
Provision of Out of Hours and Community Alarm Telephone Answering Service
Ateb Housing Group LtdMarketing services
£86,010
Stale Pre-tenderPublished 6 August 2025
Provision of a Cloud Contact Centre for ONS
Office for National StatisticsData services
£2,228,006
Awarded contractPublished 23 July 2025
PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function
NHS Wales - Shared Services PartnershipSupplier(s) Frontline CommunicationTelephone operator servicesAwarded 17 September 2024
£45,000
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Closed tender, closed 24 April 2025Published 25 February 2025
The Provision of Contact Centre Communications Software
Wales & West Utilities LtdCommunication and multimedia software package
£1,250,000
Stale Pre-tenderPublished 16 October 2024
Customer Contact Centre Software
Wales & West Utilities LtdSoftware-related services
£800,000
Closed tender, closed 15 August 2024Published 2 August 2024
PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function
NHS Wales - Shared Services PartnershipTelephone operator services
£45,000
Stale Pre-tenderPublished 9 May 2024
Telecare and Out of Hours Call Monitoring Service
Flintshire County CouncilTelecommunications services
Value not stated
Stale Pre-tenderPublished 9 May 2024
Telecare and Out of Hours Call Monitoring Service
Flintshire County CouncilAlarm-monitoring services
Value not stated
Awarded contractPublished 5 February 2024
Home Oxygen Service
NHS Wales - Shared Services PartnershipSupplier(s) Baywater Healthcare UK LimitedHealth servicesAwarded 2 February 2024
£50,000,000
Awarded contractPublished 5 February 2024
Home Oxygen Service
NHS Wales - Shared Services PartnershipSupplier(s) Baywater Healthcare UK LimitedOxygen-therapy servicesAwarded 2 February 2024
£50,000,000
Awarded contractPublished 16 January 2024
BSS23001 - Out of Hours Call Handling Service Framework
Bron Afon Community Housing LtdSupplier(s) Car Call Ltd, Delta WellbeingCall centreAwarded 3 November 2023
Value not stated
Awarded contractPublished 17 November 2023
Contact Centre Services
Transport for WalesSupplier(s) Journeycall Limited,Call centreAwarded 9 November 2023
£1,500,000
Closed tender, closed 26 October 2023Published 9 October 2023
BSS23001 - Out of Hours Call Handling Service Framework
Bron Afon Community Housing LtdCall centre
Value not stated

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