PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function
Details
- Supplier(s)
- Frontline Communication
- Value
- £45,000
- Topic
- Telephone switchboard services
- Published
- 23 July 2025
- Source
- uk:sell2wales
Tender description
The Health Protection Department in Public Health Wales (PHW) provides a 24/7 specialist service for professionals seeking guidance, advice and management of communicable diseases. We are seeking to outsource our out-of-hours call handling and triage service. This will cover weekdays from 17:00 to 09:00 and 24/7 on weekends and bank holidays.
Timeline
- Completed: Award date17 September 2024
- Completed: Award published23 July 2025Current notice
About the buyer
NHS Wales - Shared Services Partnership is hosted by Velindre NHS Trust and buys as a healthcare body for every health board and trust in Wales through its Procurement Services division. Frameworks cover capital equipment, pharmaceuticals, clinical supplies, food, utilities, maintenance, IT and the commissioning of healthcare services. Local procurement teams work with each health board alongside sourcing, supply chain and accounts payable teams.
Over the past 5 years, most of NHS Wales - Shared Services Partnership's contract awards have been in health and social work, medical equipment and pharmaceuticals and repair and maintenance.
Relevant CPV codes
- 64214200 · Telephone switchboard services
- 79511000 · Telephone operator services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-wales-shared-services-partnership.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-wales-shared-services-partnership.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-wales-shared-services-partnership.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-wales-shared-services-partnership.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-wales-shared-services-partnership.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-wales-shared-services-partnership.gov |
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