Contact Centre Telephone Solution
Details
- Supplier(s)
- HYBRIT SERVICES LTD
- Value
- £187,200
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 6 May 2025
- Source
- uk:find_a_tender
Tender description
Provision of an omni-channel Contact Centre telephony platform for the Council's Coporate Contact Centre. The Council is to enter into a new short term contract with an alternative platform provider, recommended by the contact centre software provider. This is a new short term contract to coincide with the contact centre existing software licence term. ## Contract award
Timeline
- Completed: Award published6 May 2025Current notice
- Completed: Award date6 May 2025
- Next: Contract expiry date31 May 2027in 7 months
About the buyer
Rhondda Cynon Taf CBC is a local authority in South Wales, and buys through a dedicated Procurement Unit. Every opportunity is advertised on Sell2Wales, the national procurement portal for Wales. Suppliers also register on eTenderWales, the council's own e-tendering system, to bid directly. A Local Business Directory lets smaller and local suppliers register interest in council-run contracts. Larger opportunities are listed in advance on a forward planning pipeline published through Sell2Wales. The council's own Contract Procedure Rules and a public contracts register set out how each award is run.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Rhondda Cynon Taf CBC's contract awards have been in construction work, repair and maintenance and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov |
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