Closed tender

Provision of an Out of Hours Repair Call Handling Service

Details

Value
£300,000
Topic
Telecommunications equipment and supplies
Published
27 March 2026
Submission
28 April 2026

Tender description

The Group intends to establish a contract with suitably qualified and experienced Service Provider for the provision of Services based on the Most Advantageous Tender. The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 23,000 calls annually (this is an estimation and not guaranteed volume). This estimate is based on current stock levels however, it is the Groups ambition to build 4,500 homes in the next 5 years. The Group are committed to providing excellent customer service and it is essential that the successful Tenderer understands the needs of our customers.

Timeline

  1. Completed: Tender published27 March 2026
    Current notice
  2. Completed: Submission date28 April 2026

About the buyer

Codi Group is a Welsh housing, care and support provider formed by the merger of Pobl Group and Linc Cymru. Pobl Group Limited was rebranded as Codi Group Limited from 1 January 2026. Older notices may still appear under the Pobl name. A construction framework for principal contractors is tendered on eTenderwales. The framework has lots for new-build housing, sheltered and supported accommodation and refurbishment. A separate framework appoints up to ten architectural consultants for residential schemes.

Over the past 5 years, most of Codi Group Ltd's contract awards have been in construction work, electrical equipment and lighting and laboratory and precision equipment.

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Decision makers

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