Contact Centre Services for 2027 Census Test
Details
- Supplier(s)
- SERCO LIMITED
- Value
- £413,077.64
- Duration
- 1 year
- Topic
- Call centre
- Published
- 20 May 2026
- Source
- uk:find_a_tender
Tender description
An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test. ## Contract award
Timeline
- Completed: Award date24 April 2026
- Completed: Award published20 May 2026Current notice
- Next: Contract expiry date30 June 2027in 8 months
About the buyer
The Office for National Statistics operates as a non-departmental public body accountable to the UK Statistics Authority, and buys through its own central Procurement Unit. Smaller orders are handled by delegated purchasing officers across the organisation. Larger opportunities are scrutinised by a Business Investment Group before going to a Portfolio Scrutiny Committee.
Over the past 5 years, most of the Office for National Statistics's contract awards have been in IT services, software and information systems and office and computing equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-for-national-statistics.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-for-national-statistics.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-for-national-statistics.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-for-national-statistics.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-for-national-statistics.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-for-national-statistics.gov |
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