Stale Pre-tender

West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution

Details

Buyer: West Midlands Combined Authority
Topic: Call centre
Published: 17 July 2024
Source: uk:contracts_finder

Tender description

WMCA is exploring the option of utilising Microsoft Dynamics 365 omni channel contact centre capabilities to replace our current omni-channel contact centre solution. The aim of conducting market engagement is to gain a better understanding of potential Microsoft Technology Partners and the size of the market that could deliver this service. WMCA is keen to understand from the market if there are any specific considerations that will be relevant for WMCA requirements gathering and/or procurement strategy if we pursue the use of Microsoft Technology. WMCA intend to circulate a questionnaire through Bravo (WMCA e-tendering portal), allowing you to provide more information about your interest and comment on the proposed approach. Portal Website: https://wmca.bravosolution.co.uk PIN Title: Contact Centre Delivery Partner Bravo Solution Project Reference: project_891

Timeline

Completed: Pre-tender published17 July 2024
Current notice

About the buyer

West Midlands Combined Authority runs regional transport, growth and skills programmes for seven West Midlands councils, and buys as a local authority with its own procurement team. Suppliers register free on the Bravo Solution portal, where tender opportunities are advertised. A rolling pipeline lists larger opportunities expected over the next eighteen months. Transport for West Midlands, the authority's transport arm, procures local transport policy and delivery on its behalf. The Mayor and the leaders of the seven constituent councils sign off major contracts through the authority's board. A standard pre-qualification questionnaire assesses new suppliers before award.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of the West Midlands Combined Authority's contract awards have been in architectural and engineering services, business services and IT services.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@west-midlands-combined-authority.gov
Commercial Director	+44 •••• ••••••	••••••••@west-midlands-combined-authority.gov
Procurement Manager	+44 •••• ••••••	••••••••@west-midlands-combined-authority.gov
Category Lead	+44 •••• ••••••	••••••••@west-midlands-combined-authority.gov
Senior Buyer	+44 •••• ••••••	••••••••@west-midlands-combined-authority.gov
Contracts Manager	+44 •••• ••••••	••••••••@west-midlands-combined-authority.gov

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