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Expired contract

The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences

Details

Buyer
West Midlands Combined Authority
Supplier(s)
8X8 UK LIMITED
Value
£51,190.8
Duration
1 year
Topic
License management software package
Published
13 August 2024
Source
uk:contracts_finder

Tender description

West Midlands Combined Authority (WMCA) intend to award a contract to 8x8 for the renewal of the Call Centre System and Associated Licences via a direct award process utilising G-Cloud 13. This system is intended to provide the Authority with the ability to have a single point of contact system for citizens who need to contact WMCA by telephone that require access to a wide range of support services.

Timeline

  1. Award date4 June 2024
  2. Award published13 August 2024
    Current notice
  3. Contract expiry date3 June 2025

About the buyer

West Midlands Combined Authority runs regional transport, growth and skills programmes for seven West Midlands councils, and buys as a local authority with its own procurement team. Suppliers register free on the Bravo Solution portal, where tender opportunities are advertised. A rolling pipeline lists larger opportunities expected over the next eighteen months. Transport for West Midlands, the authority's transport arm, procures local transport policy and delivery on its behalf. The Mayor and the leaders of the seven constituent councils sign off major contracts through the authority's board. A standard pre-qualification questionnaire assesses new suppliers before award.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of the West Midlands Combined Authority's contract awards have been in architectural and engineering services, business services and IT services.

Relevant CPV codes

  • 48218000 · License management software package
  • 79512000 · Call centre

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Decision makers

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