Workforce Management Software
Details
- Buyer
- Orbit Group Ltd
- Supplier(s)
- BUSINESS SYSTEMS (U.K.) LIMITED
- Value
- £111,038.04
- Topic
- Software package and information systems
- Published
- 21 October 2026
- Source
- uk:find_a_tender
Tender description
WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support. We've identified that the Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions as the best value for money to direct award for the solution. Lot 1: Workforce Management licence is a single licence that provides access to all WFM functionality: Cloud Hosting Native AI Tools Forecasting & Meetings Payroll Export Intraday & Adherence Management Budgets etc. Additional information: The right to additional purchases while the contract is valid. This Contract may be amended or varied at any time by mutual agreement in writing.
Timeline
- Completed: Award date23 September 2026
- Completed: Award published21 October 2026Current notice
About the buyer
Orbit Group is a not-for-profit housing association building and maintaining homes across the Midlands, East and South of England. Bids for major contracts are shortlisted before moving to dialogue and negotiation stages. Quality counts for 60% of evaluation and price for 40%.
Orbit's Pipeline Notice flags tender opportunities ahead of a formal launch.
Over the past 5 years, most of Orbit Group Ltd's contract awards have been in construction work, business services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@orbit-group-ltd.gov |
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