Digital Telephony Solution
Details
- Buyer
- Bernicia Group
- Supplier(s)
- Zoom Communications Inc
- Value
- £1,250,000
- Topic
- Telecommunications services
- Published
- 6 August 2026
- Source
- uk:find_a_tender
Tender description
To provide a telecommunications solution to replace existing systems and to include a soft phone option for general users and a contact centre solution which will integrate into our IT environment. Lot 1: Bernicia is looking for a solution to replace our current desk phones with a digital solution and to incorporate our contact centre. The solution must be compatible with Salesforce to allow seamless integration with our CRM system.
Timeline
- Completed: Award published6 August 2026Current notice
- Completed: Award date6 August 2026
About the buyer
Bernicia Group is a housing association in the North East of England, and buys as a housing organisation. Bernicia keeps an approved list of vetted contractors and consultants, reviewed annually. The JCT suite of contracts is used for works and maintenance. Bernicia has also run a Small Works Framework for multi-trade property upgrades.
Over the past 5 years, most of Bernicia Group's contract awards have been in construction work, IT services and construction materials.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@bernicia-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@bernicia-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@bernicia-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@bernicia-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@bernicia-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@bernicia-group.gov |
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